Christopher Solis Email & Phone Number

Currently working as IT Support Technician under the company Arabic Computer Systems LTD.Project base: JOHNS HOPKINS ARAMCO HEALTHCARE

Listed skills include Customer Service, Microsoft Office, Management, Retail, and 12 others.

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  It Support Technician

  Arabic Computer Systems

  Apr 2019 - Present - Al-Khobar, Eastern Region, Saudi Arabia

  Executive support: supports VIP meetings and conferences on cisco telepresence and video conferences. -Supports VIP for internal virtual live streaming via Webex or Jabber-Supports VIP on issues with organizations standard or non-standard applications and programs like Microsoft office (Outlook, Excel, Word, Power point), WebEx, Jabber, Epic Hyperspace, Nuance Dragon dictation -Supports VIP and educate them with new software and programs deployed by organization on how to… -Supports VIP devices (desktops, laptops, smart phones, smart tablets, IP Phone, Cisco Webex Desk, printers) -Using a ticketing tool “Service Now” to manage incidents, problems and changes. -Resolving issues on domain user’s access with collaboration to Active Directory and IT Security Teams -Resolving issues with domain computers and domain user’s account -Installation of enterprise applications which includes clinical and laboratory applications -Troubleshooting and repairing hardware of computers, printers and scanners -Troubleshooting and resolving on front-end device’s issues with domain connections, OU, applied GPO and network connection -Supports removal, delivery, relocation, replacement or reinstallation of IT Assets -Remote resolution for MS office such as outlook or excel issues -On-call support for emergency incidents with IT devices - Troubleshooting issue on client VPN for settings and configuration - Troubleshooting issue on single sign-on devices for settings and configuration-Provides IT support for desktops, printers, peripherals, telephone system. Installs and configures software.-Assist end user day to day functionality and efficiency and communicate with them to address IT issues.-Troubleshoots, identify and resolving issues in a timely manner. On-site and remote support of end users.