Carlos Gutierrez Email & Phone Number

Sunnyvale, CA, US

• Devised the ERG’s strategy and vision, shifting the focus to the member experience
• Identified ways that the leadership team can support our office leads to execute the global strategy
• Provided guidance and coaching through thoughtful questioning that helps program managers make progress against initiatives
• Analyzed metrics and reviewed member feedback that can be used to pivot our approachAdapted working style to suit the broad range of personalities with whom they partner: executive sponsors, regional leaders, members.

Sunnyvale, CA, US

Support the transformation of the 200+ member global customer success organization across its CS 2.0 workstream. Ensure that key initiatives are prioritized, validate release quality for systems changes, ensure that customer-facing roles and leadership have access to reliable metrics, and assist workstream leads with understanding the success of various.

Sunnyvale, CA, US

Work across 18 global leaders to design, propose, align, and administer processes that support yearly planning, documentation, discussion, gaining alignment, decision-making, tracking events, setting objectives, and tracking performance.Establish the function of the chief of staff for the global out@in employee resource group (ERG), whose 1000+ members.

Sunnyvale, CA, US

Leverage existing technology in new ways; explore alternative or additional tools & features; and evaluate customer engagement, churn, and health data to:* Identify areas for improvement within the Customer Success Manager workflow* Scale operations while retaining CS rep effectiveness and customer satisfaction* Capitalize on the highest-value interactions.

San Francisco, California, US

Consulted with cross functional teams to streamline operations and oversee regional progress of a multi-million-dollar user experience improvement project.* Executed corporate strategy in-market using HQ and local resources to collect 240TB of imagery that enhances the in-app user experience. Launched deployments in 4 mid-size cities in 2 countries during.

San Francisco, CA, US

Defined and implemented the company's user engagement strategy to encourage broad adoption and utilization of data visualization & analytics tools. * Produced a 20% increase in daily active users by designing, developing, and launching a product portal that moved prospects through the sales funnel and supported existing customers. * Maximized yearly.

Redmond, Washington, US

Developed program strategy, marketing plans, product positioning, messaging, and collateral used by global field teams to locally market a suite of technology products. * Initiated a customer relationship management program across 155 countries and 12 languages; Outlined the scope, objectives, tracking methodologies, benchmarks, messaging, and campaign.

Redmond, Washington, US

Ensured alignment of business objectives and oversaw communications, operations, budgeting, business planning, and execution across a 150-person organization spanning 10 offices and 4 continents. * Allocated $64M annual budget, created key performance indicators against which organizational success was measured, and held teams accountable for meeting key.

Redmond, Washington, US

Made hiring decisions, defined role, provided regular coaching, standardized expectations across geographies, segmented customers, and developed key performance indicators.* Coached team of 6 Account Managers servicing our largest and most complex clients, outlining roles & responsibilities, career development paths, and client communication strategies. *.

Menlo Park, CA, US

Provided training, support, and troubleshooting for media buyers, planners, analysts, account teams, and traffickers from Fortune 500 advertisers, vendors, publishers, and partners.* Established, managed, and developed relationships with agencies & advertisers billing $9M in annual revenue – including Universal McCann, OMD-LA, Apple, PlayStation.

Lake Oswego, OR, US

• Responsible for visual design & branding of department-wide demand generation materials: * Selected third party vendors and managed agency relationships through clear input briefs, project timelines, cost analysis, and.
• Managed work-flow between business units when creating flyers, videos, HTML emails, banner ads, and other promotional materials on behalf of 55 field marketers.
• Led bi-monthly sales training sessions; provided marketing kits with positioning, creative assets, and messaging guidance to increase sales & revenue by customer segment while exceeding 60% utilization.* Defined.
• Analyzed resources & budget restraints to reduce client interaction delays by 40%, generated weekly status reports to share progress with executives.

Ithaca, NY, US

Created targeted copy and conducted secondary research for 50 campaigns and 300 advertisements across multiple industries.

Olean, NY, US

Undertook lead generation, sales, negotiations, and product demonstrations as an independent contractor.

Master Of Science, International Marketing

Bachelor Of Science, Television / Radio - Advertising & Pr

Education record