Jim Williams Email and Phone Number

Privileged to lead an amazingly talented team of Solutions Engineers who work with customers and prospects as trusted advisors. We educate and inspire our customers to connect our leading platform capabilities to requirements to drive tangible business outcomes.We help organisations thrive in the digital economy through the use of APIs, microservices, and best practices for distributed software system delivery. This ensures that organisations gain the maximum value from their investment, not only from MuleSoft & the Salesforce platform, but their entire digital ecosystem as MuleSoft is not only the leading integration capability, but an engine for transformation.

As part of the Office of the COO I help both MuleSoft & Salesforce be better together. I work on building the joint Salesforce & MuleSoft go-to-market as well as taking advantage of the Salesforce rocket fuel - the lift that Salesforce can bring to the MuleSoft business. I work with MuleSoft GTM teams, regional sales, & marketing leadership to build pipeline & grow the business. Key to this is working with the sales, solution engineering & partner teams on bringing a coherent integration strategy into the context of CRM, which helps our customers digitally transform with speed and at scale, in an automated secure manner.#fuelTheMule

I grew the SE team across APAC from 11 to 48 in 18 months, creating 5 new manager roles, hiring the best talent from our competitors and the industry, integrating acquired companies, and helping set up new regions for growth.I led an all-star team of high quality & high performing pre-sales MarTech/AdTech solution engineers across the APAC region, covering Asia, India, ANZ across the Commercial and Enterprise business units. Product lines included Marketing Cloud, Pardot, Datorama, DMP, Interaction Studio, Social Studio (any marketing technologies for B2B & B2C)Other duties include:• Developing new partnerships (ISV, Channel, etc)• Sales strategy• Event management & speaking• Coaching / Mentoring• Pre-sales discovery & solution scoping• Workload Management & Assignment• Collaborating with Sales leaders to prioritise / focus on sales opportunities within the pipeline• Account planning & identifying opportunities with Account Executives• Educating the team & clients on our product offerings• Enabling team members to become certified on Salesforce products• Integrating new businesses into the Salesforce Ohana

I led an all-star team of high quality & high performing pre-sales MarTech/AdTech solution engineers across the ANZ enterprise portfolio, covering the following verticals:• Financial Services• Retail / FMCG / Manufacturing / Distribution• Travel / Automotive / Logistics / Property• Telco / Media / Utilities / Gaming• Education / Government / Healthcare / Life SciencesOther duties include:• Coaching / Mentoring (one-to-ones)• Escalation management• Pre-sales discovery & solution scoping• Workload Management & Assignment• Collaborating with Sales leaders to prioritise / focus on sales opportunities within the pipeline• Account planning and identifying opportunities with Account Executives• Educating the team and clients on our product offerings• Enabling team members to become certified on Salesforce products

Technical pre-sales solutions consultant with the following duties:- Helping potential customers and existing clients realise their full potential and solve operational challenges through deep discussion, illustration of complex concepts, and coded demonstrations. - Lead client engaging workshops, giving strategic and tactical focus for client's own marketing channel efforts.- Support and guidance for digital marketing organisations to capitalise on email, mobile (SMS & Push), social (posting & advertising), and web channels (sites & predictive recommendations).-Scoping detailed statements of work (assigning pricing & effort hours).

Technical pre-sales solutions consultant with the following duties:- Helping potential customers and existing clients realise their full potential and solve operational challenges through deep discussion, illustration of complex concepts, and coded demonstrations. - Lead client engaging workshops, giving strategic and tactical focus for client's own marketing channel efforts.- Support and guidance for digital marketing organisations to capitalise on email, mobile (SMS & Push), social (posting & advertising), and web channels (sites & predictive recommendations).- Scoping detailed statements of work (assigning pricing & effort hours).

Technology Practice lead for APAC Technology Services delivery team.• Coaching / Mentoring (one-to-ones)• Escalation management• Pre-sales discovery & solution scoping• Act as the bridge to global technology practice• Governance: QA, Documentation, Methodology• Workload assignment and management

An ExactTarget Solutions Architect (SA) is a strategic position to our customers and within the professional services organisation. The SA is responsible for attaining customer business and technical requirements and architecting a comprehensive solution. SA resources are experienced customer consultants within strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge. Essential Duties and Responsibilities: • Interacts with both technical and non-technical customers, attains relevant technical and business requirements, analyses information and designs comprehensive solutions. • Manages customer communications, conflicts, and negotiations related to overall solutions design. • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude. • Develops detailed configuration specifications documentation targeted to technical consultants. • Conducts solutions presentations and obtains customer acceptance to solution design • Validates solutions after built and provides solution walkthrough with customer. • Guides the customer through the deployment of the solution.

I engage on a project basis in concert with the TCS Implementation Team and work with ExactTarget customers on the following type of engagements:• Solution Design and Architecture (Medium and High Complexity)• Domain specific advisory and subject matter experts• Scripting and Query development• Data mapping and extract strategies• Relational Data / Data Schema• Web Services and API development• Reporting• Custom application development projects• Integrations (SFDC / MSCRM / Web Analytics (General) / Omniture)

I managed the onboarding process for new Dynamic Messenger partners and clients in APAC.I was the initial contact point between Support and Managed Services in APAC for any support tickets raised around Alterian’s hosted solutions.I investigated and advised partners on deliverability issues, and would liaise with ISPs to improve delivery if necessary, as well as recommending best practice solutions to avoid deliverability issues in the longer term.I delivered many client training sessions on Email Campaigning as well as micro-site creation and website integration with Alterian Dynamic Messenger.I was actively involved in the pre-sales process for delivering email solutions in APAC. I often provided "guided tours" of Alterian's Dynamic Messenger platform and frequently built and demoed specific email campaigns to provide an insight into Alterian's hosted email solution.

Technical Support Consultant for Telstra Bigpond account.Specialised in ADSL / Cable / LTE / Email