Som Nath Email and Phone Number
Som Nath work email
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Som Nath personal email
At the helm of Contact Centre operations, the focus on client deliverables and customer excellence in the E-Commerce space stands paramount. With a robust background in operational leadership and service delivery, our team has successfully driven strategic initiatives that have bolstered site performance and financial health.Mastery in project and change management, ( have been catering to 12 processes f - blended with Inbound, Outbound Sales, Email , Chat, Social Media, Data Annotation, Backoffice etc.) underpinned by PMP certifications, enables the orchestration of cross-functional teams to deliver on key KPIs. Collaboration with clients and dedication to service excellence have been the cornerstones of success in managing complex E-Commerce ecosystems.
Policybazaar.Com
View- Website:
- policybazaar.com
- Employees:
- 10628
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Operations Head ( Kol And Bbsr)Policybazaar.ComKolkata, Wb, In
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Sr Manager Operations ( Customer Success Lead)Fusion Cx Sep 2024 - PresentMumbai, Maharashtra, IndiaMultifaceted Accountability for CX journey for one of the leading hair health brand, handing the key deliverables in terms of improved Customers experience, Customer & process insights orientation for growth, product & Process. Co-coordinating with client on major implementation. -
Sr Manager - Operations & Service Delivery ( Site Head)Fives Digital Feb 2021 - Aug 2024Jamshedpur, Jharkhand, IndiaAccountable for a site performance for Client deliverables( multiple Ecommerce Clients) & Customer excellence ,Strategic management initiatives, Location revenue & gross margin , owning the process & product change management for ECommerce along with multiple cross functions ownership. -
Manager Operations | Site HeadBpo Convergence Pvt. Ltd. Jun 2019 - Jan 2021Asansol, West Bengal, IndiaHandled a site for an emerging organization catering to telecom, RHD-TV & DTH process, accountable for location RnP, customer excellence & Client management with multiple departments ownership. -
Deputy Manager OperationsHgs - Hinduja Global Solutions Mar 2017 - May 2019Durgapur Area, IndiaHandling telecom & DTH process, accountable for RnP, customer service & Client management with overall span size of 400+. -
Assistant Operations ManagerHgs - Hinduja Global Solutions Aug 2011 - Feb 2017Durgapur
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Customer Relationship OfficerHgs - Hinduja Global Solutions May 2008 - Aug 2009Durgapur, West Bengal, IndiaLearned the basics of telecom prepaid process, handling customer complaints, Queries & escalations - owning customer experience, upskilling inceptions of the operations management.
Som Nath Skills
Som Nath Education Details
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Mathematics
Frequently Asked Questions about Som Nath
What company does Som Nath work for?
Som Nath works for Policybazaar.com
What is Som Nath's role at the current company?
Som Nath's current role is Operations Head ( KOL and BBSR).
What is Som Nath's email address?
Som Nath's email address is so****@****hgs.com
What schools did Som Nath attend?
Som Nath attended Vinoba Bhave University.
What skills is Som Nath known for?
Som Nath has skills like Bpo, Workforce Management, Sla, Team Management, Performance Management, Soft Skills, Recruiting, Sourcing, Team Building, Transition Management.
Who are Som Nath's colleagues?
Som Nath's colleagues are Ravinder Kaur, Manish Kumar, Vikash Pandey, Saket Sonker, Krishnal Sheth, Prabhat Singh, Jatin Kumar.
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