Soma Mitra Email and Phone Number
Soma Mitra work email
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Soma Mitra personal email
Seasoned professional with experience of over a decade in General Banking, Operations, Credit Analysis & Management, Financial Products, Sales & Marketing, Strategy Planning, Administration, Investment product, AIF, Structure Product, NCD, Insurance, MIS, Cash Management, Audit, Boosting turnovers with ability to Stimulate Relationships with Key Customers, Team Management, Cost Optimization, Liaison; presently working with HDFC Bank Limited, Bangalore as Sales Manager - Payment Business (Tele & Digital).Qualified Advance Leadership in Business Excellence from IIM Lucknow backed by PGDM in Public Relations and Bachelor of Commerce; adroit in handling operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets.Sound understanding of Financial Product, Banking Practices and Procedures with ability of handling contingencies to resolve systems bottlenecks within shortest time frame while building and nurturing relations with customers to ensure regular business opportunities and their prolonged retention.Demonstrated excellence in monitoring and evaluating sales results as well as initiating steps to boost profit opportunities and productivity levels in the branch.Domain expertise includes NBFC, Finance and Broking, Corporate Banking, Risk Administration, NPA Management, Branch Administration, Credit Operations, Loans and Advances, Process Management, improving profitability and operational efficiency Dexterous in accelerating growth and generating customer loyalty levels along with the management of process verticals and implementation of process improvements and quality initiatives for desired performance levels. An assertive manager with strong aptitude in developing, leading, hiring, training highly effective work teams; possess outstanding motivational abilities to facilitate attainment of strategic goals and bottom line objectives. Excellent communication, negotiation, analytical, problem solving, organizational and inter-personal skills.AWARDS & RECOGNITIONS:• Distinction of winning the following awards:o Pan India Topper in WC Business (HDFC Bank)o OSCAR 3 times (HDFC Bank) o Silver Star Award & Best SM award (HDFC Bank)o WOW Award for Best Service Manager Pan India (SCB)o Best Customer Service Manager Award in the region (SCB)
Edelweiss Financial Services Limited
View- Website:
- edelweissfin.com
- Employees:
- 5114
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Branch HeadEdelweiss Financial Services Limited Jul 2022 - PresentBengaluru Area, India• Successfully handling the welcome team of Bangalore HDFC Payment business, achieving growth and hitting sales target in banks product and TPP• Designing & implementing a tactical business plan that expands company’s customer base & ensure its strong presence• Constantly re-enforcing and reviewing on productivity through call sampling and average growth of business.• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives• Building & promoting strong, long-lasting customer relationships by partnering with them & understanding their needs• Presenting sales, revenue and expenses reports and realistic forecasts to the management team• Training the team for banking code of conduct, policies and products • Developing the channel business, motivating and managing the teams productivity through improved performance • Providing help to the correlated channel to assist them in risk and compliance.• Identify emerging markets and market shifts while being fully aware of new products and competition status
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Quality Manager (Qm) – Document Income Profiling (Credit Card)Hdfc Bank Apr 2016 - Sep 2017Bengaluru Area, India• Led a 40 member team including 2 team leaders, 4 channels card processing, merchant processing super premium channel as well as tele-sales.• Regularly monitored KYC, policies and risk for approving the related product as well as processes.• Ensured high approval rates on gross approval for the cards and ME processing as well as high revenue on the tele sales and service. Drove portfolio objectives on curing the applications through FSE.• Involved in sampling of calls, voice recording, sample entry checks and review applications to get improved results on zero error. Liaised with application fulfilment unit, risk and investigation as well as product channel.• Conducted product/ policy related training and documentation training for KYC, CIBIL and other process to the team.• Managed all complaints and performed internal audit as well as audit for other DIP DESK. -
Personal Banker Authorizer (Pba) – Branch BankingHdfc Bank Mar 2015 - Apr 2016Bengaluru Area, India• Generated quality leads and ensured that the operations staff cross-sold banking products like Currents Accounts, NR Customers Savings account, Auto, Home, Personal, Business Loans, Life insurance, Mutual Funds, Fixed deposits, Recurring deposits, Credit Cards, DMAT, FOREX and trading accounts, Investment plans, Gold Bars for the direct sales team concurrently coordinating with them for the conversion of the same• Administered & scrutinized personal bankers, tellers and contract staff in terms of business productivity and other issues• Involved in Portfolio Management thereby enhancing and retaining of existing portfolio in terms of value and numbers• Accountable for the overall branch operations, financial transactions, audit, service quality compliance, complaints and resolved them within stipulated timeframe • Built & maintained healthy business relations with high net worth clients, ensuring high customer satisfaction matrices. Premier acquisition of new to bank accounts through references.• Ensured clarity of business objectives among staff and achievement of overall branch targets by generating business and cross sales. Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
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Chief CashierStandard Chartered Bank 2010 - 2013• Handled a team of operators who receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips; examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.• Balance currency, coins and checks in cash drawers at ends of shifts and deposit it in the vault, and calculate daily transactions using computers, calculators, or adding machines. • Managed the teller team – work allocation and vault and handled internal auditors for cash teller operations • Successfully attended training’s on Cash Management conducted by RBI -
Service ManagerStandard Chartered Bank Jun 2007 - 2011• Was a part of branch operations which included branch audit and RBI queries • Handled customer queries & relationship management and generated quality sales closure in LI and GI and MF.• Sourced savings account, current account and other deposit accounts and cross sold third party products like Mutual funds as well as Insurance. Involved in taking care for the KYC of branch - new and existing customer• Liaised with branch sales team and RM’s on Third Party Products and responsible for MIS Reporting
Soma Mitra Skills
Soma Mitra Education Details
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Business/Corporate Communications -
Bharatiya Vidya Bhavan Institute Of Management Science 339Public Relation
Frequently Asked Questions about Soma Mitra
What company does Soma Mitra work for?
Soma Mitra works for Edelweiss Financial Services Limited
What is Soma Mitra's role at the current company?
Soma Mitra's current role is Branch Head, Business Acquisition, Financial Sales & Business Acquisition , Development ,Risk,Compliance, KYC Professional with 15+ years of gratifying experience.
What is Soma Mitra's email address?
Soma Mitra's email address is soma.mitra@sc.com
What schools did Soma Mitra attend?
Soma Mitra attended Indian Institute Of Management, Lucknow, Bharatiya Vidya Bhavan Institute Of Management Science 339.
What skills is Soma Mitra known for?
Soma Mitra has skills like Banking, Financial Analysis, Customer Service, Management, Leadership, Risk Management, Sales Management.
Who are Soma Mitra's colleagues?
Soma Mitra's colleagues are Vikram Ramakrishna, Krishna Vangara, Gautam Kumar, Jayesh Patel, Himanshu Shukla, Priyanka K, Nitesh Waghela.
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Soma Mitra
Business Development * Channel Sales Management*Wealth Management*Banker*Leadership*Ex Edelweiss*Ex Hdfc Bank*Ex Stanc*Dancer*Reciter*VloggerBengaluru -
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Soma Mitra
Greater Bengaluru Area1gmail.com
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