Somashekar M Email and Phone Number
"Strive not to be a success, but rather to be of value." - Albert EinsteinThis quote perfectly sums up my leadership style. I have over 20 years of experience in financial services, including Banking, Insurance, Finance, and Capital Markets. I have always been passionate about building exceptional teams and promoting innovation. Throughout my career, I have successfully built high-performing teams from the ground up at Credit Suisse, and led a 70-person transition at Ocwen. I am skilled in creating a positive team dynamic and fostering collaboration. I am passionate about streamlining processes and driving results. Whether it is through automation initiatives that have reduced workforce needs by 5 FTEs at Credit Suisse, or implementing knowledge-sharing programs that led to a 20% drop in stakeholder inquiries at Ocwen, I am always looking for ways to save time and effort. My domain expertise, which includes Reference Data Management, Loan Operations, and Project Management, enables me to quickly understand new concepts and make meaningful contributions across different functions. I believe in empowering and developing my team members. At JP Morgan Chase, I implemented dashboards to enhance communication and project visibility. I also spearheaded award-winning initiatives like FLEX (continuous learning) and a global mentoring program, which fostered a culture of learning at Credit Suisse. My focus is on measurable outcomes. Throughout my career, I have consistently delivered cost savings, enhanced data quality, increased productivity, and streamlined operations. Outside of work, I enjoy ultra-endurance cycling, which complements my gym routine and countryside cycling adventures. I am excited to connect with like-minded professionals and explore opportunities where I can leverage my skills and experience to help your organization achieve its goals. connect with me at sohmmshekar@gmail.com
Credit Suisse
View- Website:
- credit-suisse.com
- Employees:
- 53360
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Vice PresidentCredit Suisse Dec 2019 - PresentPune● Established 20-member control, quality assurance, and MI teams within a short timeframe and successfully resolved outstanding data quality issues, enhancing control and accuracy.● Spearheaded automation initiative for the reference data teams, achieving significant efficiency gains, reduced workforce requirements by 5 FTEs & Increased overall process control.● Led and implemented the BCP planning for all teams globally during the COVID-19 pandemic, ensuring operational resilience.● Spearheaded Learning & Development workstream, overseeing the rollout of 12 initiatives to enhance employee engagement and learning opportunities.● Designed and implemented robust internal control frameworks aligned with regulatory requirements and best practices, ensuring no process deficiencies were identified during SOX and internal audits.● Established a system for regular KPI and KRI tracking, providing data-driven insights to stakeholders for informed decision-making.● Cultivated a culture of risk awareness, internal controls, and compliance within the team, demonstrably improving operational stability and risk posture.● Successfully diagnosed and resolved operational issues by implementing solutions like team alignment, strategic planning, process improvement, and change management initiatives
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Senior Manager OperationsOcwen Apr 2014 - Dec 2019Bengaluru, Karnataka, India• Built and managed a 70-member team in Pune, India, successfully transitioned work from Homeward Mortgage Servicing Company to Ocwen.• Enhanced compensation incentive and reward & recognition programs, leading to a 10% increase in overall productivity and a 3% quality improvement.• Implemented a company-wide KYP (Know Your Process) program, closing knowledge gaps & optimizing process flow, which led to a 20% drop in stakeholder inquiries & a 10% efficiency gain• Successfully managed balance sheet reconciliations, data integration between PHH & Ocwen systems, new report template development, and unsecured collection cleanses.• Established a clear strategy and governance model, ensuring smooth operations and communication between Bangalore and Pune locations with stakeholders and senior management. Consistently met service level agreements (SLAs) for monthly client reports.• Fostered talent growth across locations, contributing to a 10% increase in team productivity/expertise.• Enhanced cross-functional collaboration: Coordinated with ARM, Default Services, and Home Retention teams to address document dependencies and expedite resolution processes, minimizing delays.• Maintained compliance and performance: Ensured all audit requirements and performance reviews were completed to monitor compliance and identify areas for improvement. -
Process ManagerJpmorgan Chase Apr 2013 - Mar 2014Bengaluru, Karnataka, India● Managed successful migration of 22 FTE worth of work from Louisville.● Implemented various employee engagement activities to enhance team motivation, morale, and bonding.● Developed and implemented project and SLA dashboards to track progress and communicate key metrics to senior management. -
Senior Team LeadThomson Reuters 2005 - 2013Bengaluru, Karnataka, India• Managed sub-content sets, consistently exceeding stakeholder expectations through efficient processes and strong team performance. • Delivered Global Entity Master projects on time through effective planning, delegation, and resource management.• Championed a culture of continuous learning by identifying training needs and collaborating with the Training Team to upskill the team, leading to improvement in team knowledge and capabilities.• Optimized resource utilization, ensuring maximum capacity and a 20% increase in team productivity.• Established a robust process for quality and timely resolution as the QC and Escalation lead, driving a reduction in quality control issues and achieving a 100% closure rate for client queries and escalations.• Successfully migrated content sets with minimal disruption, ensuring data integrity and continued operational efficiency.• Drove and facilitated process improvements that demonstrably improved business performance and increased operational readiness. • Fostered smooth collaboration across departments by effectively liaising with support functions, exceeding expectations in ensuring seamless operations.• Selected as a Service Ambassador in recognition for leadership and customer focus. Implemented initiatives to drive a customer-centric culture across the organization.• Spearheaded a cost reduction initiative that resulted in a 552 man-day efficiency gain.• Implemented various employee engagement activities to enhance team motivation, morale, and bonding. -
Process LeaderAxa Jul 2002 - Jun 2005Pune, Maharashtra, India• Spearheaded the end-to-end migration of the life insurance process, streamlining operations and establishing a new service center in India.• Consistently achieved or exceeded processing quality and productivity targets as outlined in the Service Level Agreement (SLA), ensuring efficient and high-quality claims processing.• Independently authorize claims payments up to £50,000, streamlining the claims process and improving customer satisfaction.• Leveraged data analysis skills to identify and address root causes of issues, leading to a 15% reduction in processing errors.• Maintained a 100% compliance rate with ISO and SLA requirements, demonstrating commitment to quality and service excellence.• Reduced query volume by 25% through weekly/monthly query analysis and implementation of effective recommendations.• Proactively kept teams informed of process changes and revisions, ensuring smooth transitions, and minimizing disruption.• Designed and maintained comprehensive training manuals, ensuring teams stay up-to-date on procedures, leading to a increase in team knowledge retention.
Somashekar M Education Details
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Gmp, Management -
Project Management InstituteProject Management -
Bachelor Of Commerce (Bcom)
Frequently Asked Questions about Somashekar M
What company does Somashekar M work for?
Somashekar M works for Credit Suisse
What is Somashekar M's role at the current company?
Somashekar M's current role is Driving Value and Innovation in Financial Services | Building Exceptional Teams | Streamlining Processes for Measurable Results| Vice President, Reference Data.
What schools did Somashekar M attend?
Somashekar M attended Indian Institute Of Management Bangalore, Project Management Institute, Sri Bhagawan Mahaveer Jain College.
Who are Somashekar M's colleagues?
Somashekar M's colleagues are Pooja Abran Singh, Pooja Bawnkr, Natalie Boone, Paula Jagiełka, Bharat Kumar, Roger Paulangelo, Mike Srbat.
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