Somashekar M Email & Phone Number

Pune

● Established 20-member control, quality assurance, and MI teams within a short timeframe and successfully resolved outstanding data quality issues, enhancing control and accuracy.● Spearheaded automation initiative for the reference data teams, achieving significant efficiency gains, reduced workforce requirements by 5 FTEs & Increased overall process control.● Led and implemented the BCP planning for all teams globally during the COVID-19 pandemic, ensuring operational resilience.● Spearheaded Learning & Development workstream, overseeing the rollout of 12 initiatives to enhance employee engagement and learning opportunities.● Designed and implemented robust internal control frameworks aligned with regulatory requirements and best practices, ensuring no process deficiencies were identified during SOX and internal audits.● Established a system for regular KPI and KRI tracking, providing data-driven insights to stakeholders for informed decision-making.● Cultivated a culture of risk awareness, internal controls, and compliance within the team, demonstrably improving operational stability and risk posture.● Successfully diagnosed and resolved operational issues by implementing solutions like team alignment, strategic planning, process improvement, and change management initiatives

Bengaluru, Karnataka, India

• Built and managed a 70-member team in Pune, India, successfully transitioned work from Homeward Mortgage Servicing Company to Ocwen.• Enhanced compensation incentive and reward & recognition programs, leading to a 10% increase in overall productivity and a 3% quality improvement.• Implemented a company-wide KYP (Know Your Process) program, closing knowledge gaps & optimizing process flow, which led to a 20% drop in stakeholder inquiries & a 10% efficiency gain• Successfully managed balance sheet reconciliations, data integration between PHH & Ocwen systems, new report template development, and unsecured collection cleanses.• Established a clear strategy and governance model, ensuring smooth operations and communication between Bangalore and Pune locations with stakeholders and senior management. Consistently met service level agreements (SLAs) for monthly client reports.• Fostered talent growth across locations, contributing to a 10% increase in team productivity/expertise.• Enhanced cross-functional collaboration: Coordinated with ARM, Default Services, and Home Retention teams to address document dependencies and expedite resolution processes, minimizing delays.• Maintained compliance and performance: Ensured all audit requirements and performance reviews were completed to monitor compliance and identify areas for improvement.

Bengaluru, Karnataka, India

● Managed successful migration of 22 FTE worth of work from Louisville.● Implemented various employee engagement activities to enhance team motivation, morale, and bonding.● Developed and implemented project and SLA dashboards to track progress and communicate key metrics to senior management.

Bengaluru, Karnataka, India

• Managed sub-content sets, consistently exceeding stakeholder expectations through efficient processes and strong team performance. • Delivered Global Entity Master projects on time through effective planning, delegation, and resource management.• Championed a culture of continuous learning by identifying training needs and collaborating with the Training Team to upskill the team, leading to improvement in team knowledge and capabilities.• Optimized resource utilization, ensuring maximum capacity and a 20% increase in team productivity.• Established a robust process for quality and timely resolution as the QC and Escalation lead, driving a reduction in quality control issues and achieving a 100% closure rate for client queries and escalations.• Successfully migrated content sets with minimal disruption, ensuring data integrity and continued operational efficiency.• Drove and facilitated process improvements that demonstrably improved business performance and increased operational readiness. • Fostered smooth collaboration across departments by effectively liaising with support functions, exceeding expectations in ensuring seamless operations.• Selected as a Service Ambassador in recognition for leadership and customer focus. Implemented initiatives to drive a customer-centric culture across the organization.• Spearheaded a cost reduction initiative that resulted in a 552 man-day efficiency gain.• Implemented various employee engagement activities to enhance team motivation, morale, and bonding.

Pune, Maharashtra, India

• Spearheaded the end-to-end migration of the life insurance process, streamlining operations and establishing a new service center in India.• Consistently achieved or exceeded processing quality and productivity targets as outlined in the Service Level Agreement (SLA), ensuring efficient and high-quality claims processing.• Independently authorize claims payments up to £50,000, streamlining the claims process and improving customer satisfaction.• Leveraged data analysis skills to identify and address root causes of issues, leading to a 15% reduction in processing errors.• Maintained a 100% compliance rate with ISO and SLA requirements, demonstrating commitment to quality and service excellence.• Reduced query volume by 25% through weekly/monthly query analysis and implementation of effective recommendations.• Proactively kept teams informed of process changes and revisions, ensuring smooth transitions, and minimizing disruption.• Designed and maintained comprehensive training manuals, ensuring teams stay up-to-date on procedures, leading to a increase in team knowledge retention.

Gmp, Management

Project Management

Bachelor Of Commerce (Bcom)