Somashekar M Email & Phone Number

Pune

• Established 20-member control, quality assurance, and MI teams within a short timeframe and successfully resolved outstanding data quality issues, enhancing control and accuracy.
• Spearheaded automation initiative for the reference data teams, achieving significant efficiency gains, reduced workforce requirements by 5 FTEs & Increased overall process control.
• Led and implemented the BCP planning for all teams globally during the COVID-19 pandemic, ensuring operational resilience.
• Spearheaded Learning & Development workstream, overseeing the rollout of 12 initiatives to enhance employee engagement and learning opportunities.
• Designed and implemented robust internal control frameworks aligned with regulatory requirements and best practices, ensuring no process deficiencies were identified during SOX and internal audits.
• Established a system for regular KPI and KRI tracking, providing data-driven insights to stakeholders for informed decision-making.

Bengaluru, Karnataka, India

• Built and managed a 70-member team in Pune, India, successfully transitioned work from Homeward Mortgage Servicing Company to Ocwen.
• Enhanced compensation incentive and reward & recognition programs, leading to a 10% increase in overall productivity and a 3% quality improvement.
• Implemented a company-wide KYP (Know Your Process) program, closing knowledge gaps & optimizing process flow, which led to a 20% drop in stakeholder inquiries & a 10% efficiency gain
• Successfully managed balance sheet reconciliations, data integration between PHH & Ocwen systems, new report template development, and unsecured collection cleanses.
• Established a clear strategy and governance model, ensuring smooth operations and communication between Bangalore and Pune locations with stakeholders and senior management. Consistently met service level agreements.
• Fostered talent growth across locations, contributing to a 10% increase in team productivity/expertise.

Bengaluru, Karnataka, India

• Managed successful migration of 22 FTE worth of work from Louisville.
• Implemented various employee engagement activities to enhance team motivation, morale, and bonding.
• Developed and implemented project and SLA dashboards to track progress and communicate key metrics to senior management.

Bengaluru, Karnataka, India

• Managed sub-content sets, consistently exceeding stakeholder expectations through efficient processes and strong team performance.
• Delivered Global Entity Master projects on time through effective planning, delegation, and resource management.
• Championed a culture of continuous learning by identifying training needs and collaborating with the Training Team to upskill the team, leading to improvement in team knowledge and capabilities.
• Optimized resource utilization, ensuring maximum capacity and a 20% increase in team productivity.
• Established a robust process for quality and timely resolution as the QC and Escalation lead, driving a reduction in quality control issues and achieving a 100% closure rate for client queries and escalations.
• Successfully migrated content sets with minimal disruption, ensuring data integrity and continued operational efficiency.

Pune, Maharashtra, India

• Spearheaded the end-to-end migration of the life insurance process, streamlining operations and establishing a new service center in India.
• Consistently achieved or exceeded processing quality and productivity targets as outlined in the Service Level Agreement (SLA), ensuring efficient and high-quality claims processing.
• Independently authorize claims payments up to £50,000, streamlining the claims process and improving customer satisfaction.
• Leveraged data analysis skills to identify and address root causes of issues, leading to a 15% reduction in processing errors.
• Maintained a 100% compliance rate with ISO and SLA requirements, demonstrating commitment to quality and service excellence.
• Reduced query volume by 25% through weekly/monthly query analysis and implementation of effective recommendations.

Gmp, Management

Project Management

Bachelor Of Commerce (Bcom)