Somansh Mittal Email & Phone Number

Gurugram, Haryana, India

Product manager for in-house SaaS based transportation management system.

Gurugram, Haryana, India

- Lead a team of integration consultants handling client integrations with Delhivery's in-house warehouse management system and transportation management system for both B2C and B2B customers- Strategize client-specific technical integrations in liaison with Stakeholders, Business Development and Product Managers based on data and operational processes- Maximize value by outlining and prioritizing project tasks for several scrum teams- Doubled the unique number of booking for B2B logistics clients within a span of 6 months- Formalize client-specific use-cases and collaborate with solution architect, engineering managers, and end users to define what gets built in applications- Manage product lifecycle from Development, QA, UAT to operations and support handover- Final sign-off manager for all new feature & change requests post UAT. Oversee troubleshooting and firefighting of technical issues

Gurgaon, India

- Owned integrations for some of the most complex and highest revenue generating clients- Owned system integration, new feature development, testing, UAT and support for Delhivery's in-house warehouse management system- Gather client requirements and define the API field mappings, data flow design and requirement documentation- Conduct end-to-end UAT for all system integrations, new product features and new changes or bug fixes in the system- Single point of contact for all the clients and the subject matter expert for internal teams- Define solutions required to be built in the product as per the client use-cases, prioritize the development, perform complete UAT and get them released within timelines

Gurgaon, India

- Product manager for a B2B e-commerce marketplace (Lockthedeal.com) and a high-volume consumer durables (LivPure water purifiers) firms- Owned software development cycles for Lockthedeal.com CRM, on-field sales force automation mobile apps, LivPure Customer Service automation CRM and mobile app- Led 4 cross-functional teams and third-party vendor from product conception through launch and multiple iterations and testing- Integrated support systems with CRM and sales force app; reduced delivery times by 40%, increased customer support efficiency by 50%, increased sales and digital marketing ROI- Developed business intelligence tools and reports for tracking various key performance indicators to support internal teams and department heads- Documented and maintained business requirement documents for technology team and process flow documents for process handovers post-delivery of change requests

Noida Area, India

- Product analyst for a new online news and entertainment web portal ebela.in and mobile app (Bengali Language)- Led entire development cycle and digital marketing for the web portal and mobile app through launch and multiple changes- Implemented multiple entry points on other group portals to ebela.in to leverage traffic and reduce marketing costs- Designed and executed social media marketing campaigns during and post launch; saved Rs. 3 lacs per month in digital marketing, getting an ROI of 1-5 paisa per click from Facebook- Permanent liaison with content, sales and marketing teams for gathering and prioritising new feature developments and changes to the portal - Ebela.in reached 1 million page views per day in about 7 months of inception, growing steadily month-on-month

Noida Area, India

- Assistant product manager for a multi-language financial news and media web portal money.bhaskar.com - Defined new features and improvements, managed development tasks prioritisation, release timing and content for Money Bhaskar web portal and Dainik Bhaskar mobile app module- Increased website traffic by 30% and app traffic by 20% by applying tweaks to the existing UI- Executed Budget 2016 project which saw close to 1 million PVs on web, 10% spike in app installs and 30% increased session times- Designed and executed social media campaigns; increased traffic share of social media by almost 50% through various marketing campaigns- Designed wire-frames for implementing hybrid web-view and dynamic promotional screens in mobile app

Noida Area, India

- Content writer for the four highest grossing products catalogues (computer, cameras, mobiles and electronics) on Shopping.indiatimes.com (now Gadgetsnow.com)- Developed and executed content sanitisation plans and defined strict guidelines for new content development- Assisted in development of a new product ‘Times Reader Offer’, a sub-domain of Indiatimes Shopping portal, transitioning in to a product management profile- Designed new merchandising trees for the four catalogues increasing product discoverability and conversions- Increased session times by creating uniform attribute sheets across categories giving maximum available information about products- Worked closely with content, technology and sales teams to design CMS, inventory and vendor management systems for the new product

Aberdeen, United Kingdom

Served customers at the technical support desk with all issues related to computer systems (both hardware and software). Occasionally helped customers tailor a bespoke solution for their computing needs for both B2C and B2B environments.• Developed strategies to enhance users’ online experience• Responsible for setting up processes, guidelines, training new team members, and optimal resource utilization in order to enhance the social media footprint• Planning and execution of Digital Media campaigns for the achievement of the business objectives• Continuously researching and monitoring emerging trends in the industry and mediumto figure practices and opportunities to improve internal tools and capabilities of the owned media• Set up CRM processes to resolve customer queries, grievances and other issues at the earliest• Learning about new products and getting thoroughly acquainted with all the technical and non-technical specifications of those products• Handling and resolving technical issues posted on social media

Pune Area, India

Customer Advisor and Subject Matter Expert for Tech Support (India) team. Solved customer queries regarding mobile handsets and mobile networks on call. Mentored my team regarding the technical details of various mobile handsets and helped in taking high quality calls with the aim of achieving solution on the first call and no repeat calls.

Professional Certificate Programme In Product Management

Master Of Science (M.Sc.), Management

Bachelor Of Technology (B.Tech.), Computer Technology/Computer Systems Technology