Yash Rai Email & Phone Number

Hyderabad, Telangana, India

- Developing IT resilience at scale across wide range of Google's fleet of devices, platforms and all mainstream operating systems being a part of Techstop Support and Engineering team.- Collaborating with partner teams to enhance services and reduce the resolution time and fulfilling the service level objectives.- Improvising internal documentation and knowledge base for better flow of communication and reduce support volume by empowering employees with self-service options.-… Show more - Developing IT resilience at scale across wide range of Google's fleet of devices, platforms and all mainstream operating systems being a part of Techstop Support and Engineering team.- Collaborating with partner teams to enhance services and reduce the resolution time and fulfilling the service level objectives.- Improvising internal documentation and knowledge base for better flow of communication and reduce support volume by empowering employees with self-service options.- Driving onsite support escalations towards resolution through consult channels.- Planning team engagement activities executing quarterly offsite events, and promoting Google culture as a lead for Activities, Culture, and Engagement team. Show less

At this 20 % role as SSM, I elevate my knowledge of the startup landscape, as well as my ability to connect and build rapport with key stakeholders, to help startups achieve their growth goals. I am managing two high-potential startups; one healthcare, and other Ed-Tech, in making them succeed to scale their businesses and achieve their desired outcomes. I am also adept at providing technical support and guidance.At Google for Startups, our mission is to empower startups to build & scale… Show more At this 20 % role as SSM, I elevate my knowledge of the startup landscape, as well as my ability to connect and build rapport with key stakeholders, to help startups achieve their growth goals. I am managing two high-potential startups; one healthcare, and other Ed-Tech, in making them succeed to scale their businesses and achieve their desired outcomes. I am also adept at providing technical support and guidance.At Google for Startups, our mission is to empower startups to build & scale great products and companies with the best of Google - its people, network, research, and technology. Show less

Indore, Madhya Pradesh, India

- Developed the brand image with the use of technology and implemented strategies which are customized based on the project location to provide the best expansion project for the organization, community, and users of the sport.- Additionally, provided valuable purchase recommendations to the users with the technical details of 5000+ products distributed across 50+ sports.

Bengaluru, Karnataka, India

- Broadened scope of support in flagship gaming devices under the Alienware brand.- Facilitated multitude of workshops as an MC and core member of Conexus ERG.- Promoted work life balance in team meetings and planning engagement activities.

Bengaluru, Karnataka, India

- Resolving technical issues for consumer notebooks and desktops computers using the drill down approach of Identify > Probe > Isolate > Diagnose > Troubleshoot.- Providing actionable feedback during the pilot of new tools, features and processes.- Empowering users with troubleshooting skills and educating self serve options, in-turn reducing incoming support traffic.- Offering breakthrough user experience by fixing anticipated issues even before they occur.

Bengaluru, Karnataka, India

Provided the consumers with holistic support in order to make the organization 'the earth's most customer centric company'. Handling queries and providing resolutions in an efficient and timely manner through Chat and Email channels and escalating incidents for necessary approvals in case of exceptional scenarios.

Post Graduate Diploma, Data Engineering And Data Science With Generative Ai

Bachelor Of Engineering, Mechanical Engineering, First Division

Activities and Societies: - 1. GoKart Championship- Blizzard Motorsport 2. Mahindra BAJA SAEINDIA 2019 Volunteer 3. Google IT Support.