Sommers Smith Email & Phone Number

Boston, Massachusetts, United States

Program Officer, Community Initiative - Supporting Local Cultural Councils in South-Central MA, including Worcester District and Franklin County.

• Conduct new hire orientation ensuring onboarding is done efficiently & accurately.• Utilizing ADP to maintain policy & procedure guidelines related to employee relations, new hires and job opportunities, through HR Operations.• Regularly follow up with hiring managers and candidates to ensure timeliness of recruitment processes through ADP RM (Recruiting Management). • Maintain updates and data integrity in the Applicant Tracking System (ATS)• Manage job descriptions, job postings & requisitions in ADP RM.• Participate in off-campus job fairs and hiring events, coordinating with MassHire. • Manages process & serves as point of contact for administration programs; such as the CNC Apprentice Program coordinating with Springfield Technical Community College (STCC).

• Assisted with New Hire Orientation ensuring all prior steps of the onboarding process are met, i.e conducting background checks, preparing new hire materials & collecting ITAR documents. • Initial point of contact to support and resolve employee inquiries regarding wide variety of HR issues including payroll, benefits, compensation and recruiting. • Managed administration of programs & processes including, but not limited to, employee participation, enrollment in programs/activities and general distribution of materials to employees, using Bright Author. • Process candidate expenses and ensuring compliance to travel guidelines using SAP Concur. • Problem-solved to troubleshoot and resolve issues related to candidate inquiries assigned by the Talent Acquisition team. • Manage job descriptions & requisitions in ADP RM (Recruiting Management). • Arrange face to face interview arrangements and logistics between candidates and recruiters, managers, and interview teams. *Please note this experience began as a temp to hire position from March 2022 – August 2022*

Springfield, Massachusetts

• Assisting with of the coordination and collaboration of 5-7 events/projects a year with strategic planning for the efficiency of artists programming.• Create daily social media posts & website updates using marketing materials of Hootsuite, Canva, YouTube, Squarespace and Wordpress.• Written press releases and documents using Google Docs for event & programming collaboration.• Actively utilizing Intermediate recording and sound editing skills through Adobe Premiere Pro for the creation of 20+ radio segment sound bites.• Utilizing FB Ads to increase audience engagement, post engagements and reach.• Tracking impressions, engagements and activity using FB analytics

• Greeted 15-30 clients daily, answered general questions and directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.• Drafted professional business communications, including 3-4 press releases.• Responded to 20-40 telephone inquiries from parents, students, and faculty, while informing to callers on school programming details.• Processed about 5-10 payments weekly for the school invoice system called “ASAP” and updated accounts to reflect balance changes.

Springfield, Massachusetts Area

• Created and distributed media content for the annual Springfield Charter School Showcase, on Facebook and radio promotion.• Aided in organizing the Take the Mic Program - creating contract forms for team members, coordinating program setups and facilitating discussions.• Created public relations & marketing materials, such as press releases, contracts, letters, invoices, PowerPoint presentations & typing discussion materials for 2-3 projects yearly. October 2020: Questions Moderator & Technical Aide via Zoom for the Take the Mic Forum: "How to set up your remote learning classroom in your home”

West Haven, Connecticut

• Interactively and collaboratively worked closely with 12+ foreign exchange undergrad & grad students weekly to improve writing skills through peer review, problem-solving efforts, and strategic organization of written communications.• Helping students learn grammar, punctuation and the hierarchy needs of writing, such as sentence structure, developed arguments and detailed explanations to support their thesis.• Practiced MLA, APA & Chicago style

United States

Interpreted, evaluated and resolved telephone inquiries pertaining to the functional operation of all installed application, hardware and software products. Responsible for providing memorable customer service and technical support by troubleshooting, triage and management of the incident life-cycle, for all supported business groups and products.