• Project Planning & Budgeting: Demonstrated expertise in effectively planning and managing projects while ensuring budget adherence.• Process Improvement & Documentation: Proven track record of identifying inefficiencies, implementing process improvements, and creating comprehensive documentation.• Strategy Building: Experienced in developing and executing strategic plans to drive business growth and achieve organizational objectives.• Vendor Management: Skilled in sourcing… Show more • Project Planning & Budgeting: Demonstrated expertise in effectively planning and managing projects while ensuring budget adherence.• Process Improvement & Documentation: Proven track record of identifying inefficiencies, implementing process improvements, and creating comprehensive documentation.• Strategy Building: Experienced in developing and executing strategic plans to drive business growth and achieve organizational objectives.• Vendor Management: Skilled in sourcing, selecting, and managing vendors to optimize performance, reduce costs, and enhance service quality.• Cost Negotiation: Successful in negotiating favorable terms and achieving cost savings through strategic and persuasive negotiation techniques.• Stakeholder Management: Proficient in engaging and managing stakeholders to align objectives, resolve conflicts, and drive project success. Show less

• Ensuring Adherence to regulatory, operations and compliance standards.• Make judgments based on practice and precedence, and work within guidelines by Visa.• Identify inconsistencies in data or results, and exchange information in a concise and logical way.• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns.• Raising Chargeback requests on behalf of customers.• Respond to queries from CX or collection… Show more • Ensuring Adherence to regulatory, operations and compliance standards.• Make judgments based on practice and precedence, and work within guidelines by Visa.• Identify inconsistencies in data or results, and exchange information in a concise and logical way.• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns.• Raising Chargeback requests on behalf of customers.• Respond to queries from CX or collection teams.• Analyzing transactions of the users to be able to provide the best service.• Provide Timely and Accurate Resolutions.• Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing.• Ensures adherence and deadlines are met for all claims.• Ability to escalate issues to respective managers.• Review processes, introduces best practices and defines SOPs.• Data Analysis & validate Cashback on a weekly basis. Show less

• Monitor, assess, analyze and/or evaluate processes and data, and identify process gaps and formulate process updating if required. • Leading or working with managers and technical analysts to improve SLAs.• Work with the sales team to research & resolve service related problems.• Draft business solutions, proposals & share KTs with the team & handled the MIS team solely.• Collaboration with internal IT, technical, production, marketing, sales resources to ensure a satisfactory… Show more • Monitor, assess, analyze and/or evaluate processes and data, and identify process gaps and formulate process updating if required. • Leading or working with managers and technical analysts to improve SLAs.• Work with the sales team to research & resolve service related problems.• Draft business solutions, proposals & share KTs with the team & handled the MIS team solely.• Collaboration with internal IT, technical, production, marketing, sales resources to ensure a satisfactory and timely resolution to client enquiry.• Taking customer phone calls and resolving queries.• Handling NDR & RTO calls and making sure the cards are dispatched as per the set timelines.• Monitors incoming requests in Card Operations team email inbox to ensure that all incoming requests/emails from clients are attended to.• Share daily , monthly or weekly MIS or dispatch report & stock report for data reconciliation & invoice reconciliation purpose. Show less

• Maintain the data transparency between the Card business team & other dependents at the organizational level.• To gather and confirm client card fulfilment requirements. E.g. card embossing requirements, card delivery methods.• Maintains & share Card stock inventory & daily dispatch MIS or detailed report with clients on daily & weekly basis.• Updating dispatch details and making E-way bills. • Monitored implementation of MIS processes & evaluated its effectiveness.•… Show more • Maintain the data transparency between the Card business team & other dependents at the organizational level.• To gather and confirm client card fulfilment requirements. E.g. card embossing requirements, card delivery methods.• Maintains & share Card stock inventory & daily dispatch MIS or detailed report with clients on daily & weekly basis.• Updating dispatch details and making E-way bills. • Monitored implementation of MIS processes & evaluated its effectiveness.• Prepared monthly Performance & sales report as per requirement.• Generate, maintain and analyze sales, quality and client service reports.• Prepares billing invoices to Clients.• Monitors incoming requests in Card Operations team email inbox to ensure that all incoming requests/emails from clients are attended to & Taking customer phone calls and resolving queries.• Primarily Operations profile with a mix of Customer Management or client relationships. • Plan and execute the job in a process-oriented manner & meet the SLA’s.• Collated, analyzed & documented company's quarterly, annual performance details. Show less

• Client coordination.• Managed Back Office Operations• Maintained MIS & Data handling.• Maintained purchase order, pro-forma, quotations & stocks.

• Responsible reports, dashboard, data handling • Vendor Management• Office Operations• Payment follow-ups