Sona Sibi Email & Phone Number

As an accomplished Operations Manager with Accounting knowledge and over three years of experience, I excel in driving efficiency, optimizing processes, and leading teams to achieve outstanding results. My educational background includes a Bachelor of Commerce degree and postgraduate certificates in Business Analysis and Operations Management, equipping me with a robust foundation in business principles and advanced analytical skills.Professional Experience:Operations Management: Successfully led manufacturing operations at KK Roofs & Tiles, achieving a 15% reduction in operational costs and a 10% improvement in financial accuracy.Strategic Planning: Implemented a 3-month strategic plan that increased market share by 10%.Quality Control: Enforced strict quality control measures, resulting in a 25% increase in customer satisfaction.Financial Management: Improved cash flow by 20% through efficient account management and timely supplier negotiations.Leadership: Conducted performance reviews, training, and motivation, boosting repeat business by 30% and workflow efficiency by 15%.Key Skills:Strategic Planning, Implementation, Multi-tasking, Adaptability, Decision-Making, Problem Solving Leadership, Team Building, Quality Control, Customer Service, Time Management, Attention to DetailTechnical Proficiency:Software: Advanced skills in MS Word, Excel, Access, PowerPoint, MS Project, and Outlook.Tools: SAP & QuickBooks.Customer Service Expertise:High Satisfaction Rates: Maintained a 95% customer satisfaction rate.Efficient Problem Solving: Reduced response time by 15% by managing multiple tasks and prioritizing customer needs.Adaptability: Excelled in a fast-paced environment, demonstrating flexibility and a proactive approach.Internship Experience:Wealth Management: Conducted investor profiling and stayed abreast of industry trends at Hedge Group of Companies Ltd.Research & Analysis: Enhanced dynamic asset allocation models through ongoing research.Certifications:GAAPSAAP ERPQuickBooks OnlineProject Management FoundationsWHMIS CertificateAchievements:Client Conversion: Converted 10+ potential clients to purchasers in 3 months.Leadership: Served as Student President at St. Berchmans College.Community Service: Volunteered during the Kerala Floods 2018.As a proactive and adaptable professional, I am committed to continuous improvement and excellence in operations management. I am eager to leverage my skills and experience to contribute to the success of dynamic organizations and drive meaningful impact.