Sona Singh Email & Phone Number

 I work with team of 30 associates spread across five sub processes I handle all the reports of the process which are sent daily, weekly and monthly such as FTE billing, Forecast, Over Time processing Initiated and planned to clear Additional volume in specified time and making sure that the associates are being remunerated for extra hours spent – Team received accolade for Good Work!! I justify my role of being a team manager to an Auditor, Trainer, Mentor, Coach, an Advisor in purview of situation Effectively used concept of Negotiation, Crisis Management, Problem Solving, Delegation & Emotional intelligence to run the process efficiently meeting the requirement of both Process and People Maintained cordial relationship with stakeholder and a direct contact for all process related information and been appreciated for process ideas!! Developed tools as a Lean Project to reduce AHT and improved process efficiency Provided Ideas and suggestion for process automation – Reduced 50% volume for one of the sub tracks Improvised SOPs to reduce exception through procedural Ideas and suggestions Analyzed data to check route cause of the problem and arrive at solution to mitigate it Worked on creating Flow chart for the process Hold good knowledge on Six Sigma tools like FMEA, Control Chart, Fish Bone Analysis, Pareto Analysis and Lean Strategy Facilitate Team engagement activities to improve presentation and communication skills along with fun and learning Ensuring consistent improvement of the team members and focusing on their career growth Been a part of Organizing team and conducted various event such as Dandiya for entire process and participated in many events

Listed skills include Flexible, Team Building, Location, Numerical Analysis, and 87 others.

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  Loyola Academy, Hyderabad

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