Sona Ann Thomas Email & Phone Number

United Kingdom

Gathered incident data from a variety of information sources, including CCTV control rooms, police reports, highway authorities, and social media platforms.Ensured timely and accurate data collection through consistent monitoring and verification.Analyzed the impact of traffic incidents on road conditions and traffic flow.Provided detailed incident reports including information on the nature of incidents, affected areas, and expected impact on traffic.Utilized traffic monitoring systems, software, and tools to enhance data collection and reporting efficiency.Ensured the accuracy and reliability of all traffic reports by cross-referencing multiple sources.Developed and maintained a thorough understanding of the traffic systems and geography of the United Kingdom and North America.

India

Managed HR administration processes efficiently and ensured high-quality service.Provided administrative and diary management support to the Head of People & Workforce.Coordinated and organized meetings, note-taking at investigation meetings.Supported job matching processes and communicated results to managers.Maintained and updated HR policies, procedures, and filing systems.Acted as the first point of contact for HR enquiries and provided advisory support on HR policies.Supported specific HR projects, including EDI initiatives.Managed employee records and ensured compliance with HR policies.Processed background and reference checks on prospective employees.Assisted with sickness absence management and reporting.Coordinated induction training and managed new employee starter packs.Ensured timely updates of the People & Workforce page on the Trust’s extranet site.

India

Assisted customers with transactions, resolved complaints, and answered questions.Informed customers about bank products and services.Maintained accurate transaction records and ensured compliance with regulations.Managed cash drawers and reconciled discrepancies.Handled currency and confidential information responsibly.Used software to track bank information and generate reports.

United Arab Emirates

Provided high-quality HR administration and clerical support.Coordinated meetings, note-taking, and preparation of HR documents.Maintained and updated HR policies and procedures.Acted as the first point of contact for HR enquiries and provided advisory support.Managed employee records and filing systems.Supported job matching and evaluation processes.

India

Handled back office operations, HR tasks, and accounts.Executed trades and processed application forms.Advised customers on financial strategies and managed client portfolios.Recruited, selected, oriented, and trained administrative staff.

India

Calculated premiums and established payment methods.Delivered and explained policies to policyholders.Developed marketing strategies and performed sales reporting and analysis.Interacted with prospective customers and processed applications.

Master'S Degree, International Business/Hrm

Bachelor'S Degree, B.Com