Sonal Bhatnagar Email & Phone Number

Gurugram, Haryana, India

Performed and responsible for all SAP SD related configuration, customizing and development. Configuration of various Document types like pre-sales, sales, billing, and delivery documents. Worked extensively on pricing procedure determination and configuration. Also supports condition records for pricing and Taxes maintenance for new products or sales areas. ? Ensures the proper working of order creation without any error. ? Supported Complete ADVL (SD) process which include customizing, support for Consignment Processing, Standard order cycle (Order to Cash), STO, Quotation to Order, Delivery without Order. Also, implemented and supported ADVC Z-Contract, which consist of customizing and support of Z cockpit (for customized contract) which includes advanced features like Advance Payment, Revision, Penalties required for the customer. Created various Z - reports with help of ABAPER to meet the client requirement Documenting and delivering knowledge to the end user for the process. Worked on certain POCs for S4 HANA Sales advance concepts like Back order Processing convergent billing, Condition contracts for Rebate and commission etc. Created Test plans, functional documents, business documents and so on.

Noida, Uttar Pradesh, India

Working as an SAP SD Consultant solely responsible for different client’s issue. Analyze the current business process and scenarios of the client. Configuration of sales document type for various sales scenarios, with copy controls. Designing, Configuration and Testing in various integration of SD with other modules. Configuration of sales document type for various sales scenarios, with copy controls. Created Enterprise Structure on S4 Hana System and other SD processes. Created pricing procedure return and repair concept for advance return. Worked on the Return and repair process of Advance return and Advance ATP concepts. Worked on Condition contract for Rebate and commission in S4 1909

Pushkar, Rajasthan, India

Dealing with customer regarding their queries. Escalation handling, desk handling, and having multiple task handling on front desk. Understanding the clients about their requirement via call or settings up meetings. Resolving the Customer issues to give better Customer satisfaction. Used to tools like Finacle and I-core for customer support. Check on customer request for further requirement. Acting as a point of resolution for customers who have complaints. Following the correct escalation procedure to customer relation. Records details of inquiries, comments and complaints and action taken. Communicate and co-ordinate with internal departments. Provide feedback on products and process improvement ideas. Constantly look for ways to improve work processes.