Customer Success Manager
Current· Involved in the entire customer lifecycle from on-boarding through the duration of their subscription period.· Provide technical support to customers or training on products to help customers plan and understand the best ways to utilize company’s products: Chatbot, Live Chat, Desk- (Ticketing tool) and Design· Provide product training to enable the customers to realize their potential.· Identify product usage gaps and provide actionable solutions to the customers.· Optimize existing processes within the company and actively enhance all Customer Success initiatives.· Drive customer advocacy through G2 reviews, testimonials, trust pilot and customer meetups; and create a center of excellence within the customer organization.· Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.· Customer and Revenue Retention - Ensuring that customers stay happy and invested with Appy-Pie.
