With a solid foundation in business from Calcutta University, I helm the customer operations at Tech Mahindra, focusing on manufacturing process improvement and operational efficiency. My journey began at Genpact, where I honed my leadership skills as a Team Lead Manager, albeit briefly, before stepping into my current role. My expertise in enhancing communication flows and my competency in refining operational processes empower our team to deliver exceptional service. As a graduate in commerce, I leverage my educational background to implement strategies that yield sustainable efficiency gains.