- Identifying first- level measures by considering reliable and valid measurements to evaluate Cabin Crew effectiveness in Performance Management. - Design effective strategies in planning effective team utilisation - Ensure valid Performance scores and drive action plans for crew team members - Design and Develop Performance Management Modules and execute the same -Responsible for ensuring consistency of Cabin Services are conducted in accordance with applicable regulations and standards of Indigo. - Monitor and ensure consistency of Cabin Crew practising SOP's as set by IFS and Training related to customer service and maintaining of records.- Responsible and accountable for improvement in service delivery of cabin crew on flights. - Customer service delivery and sentiment mapping with crew performance for enhancing customer experience - Review non compliance shared by bases and valid data and sync to employee diary.- Ensuring initiation, follow up and closure of all investigations and on complaints/ feedback with bases.- Create and share all business reports based on data points to make knowledge based decisions - Monitor and track customer feedback, complaints and appreciation to ensure that they are maintained at the optimum level related to IFS department.- Share weekly and monthly performance reports with leadership teams / bases/other departments and stakeholders and enhance crew performance.

o Oversee the maintenance of comfort, safety and security of all passengers utilizing client centered work ethico Role model for signature service on our flights for HNI, Political Leaders, dignitaries and celebrity travelerso Continually anticipated customer needs and took initiative to deliver high levels of customer satisfaction o Sensitized international colleagues to Indian customer needs on flights and assisted in challenging customer situations to deliver best outcomeso Attention to detailo Resolve passenger conflicts, including issues with disorderly travelers and medical emergencies o Influenced business and first-class passengers to make educated beverage pairing decisions based on taste and meal menuso Administration -managing in flight customer service along with coordination with catering, on ground staff, captains, engineers and technicianso Identify, document and analyze cabin maintenance issues and promptly report findings to Pilot- in – Commando Received regular commendations from customers and senior colleagueso Duty Free – promoting luxury goods, upselling basis customer personalityo Responsible for closing of financial records for all duty-free sale on flight o Perform well under high pressure environments in an organized manner o Exposed to a high cross-cultural environment both with customers and team members, high ability to leverage interpersonal skills to deliver goals and objectiveso Solution provider, excellent time management skill

o Youngest Check Cabin Crew from 1999 to 2003- responsible for training flight cabin crew on service, emergency guidelines, situational handling and groomingo High performance record through the 7 years of serviceo Conducted pre- flight safety checks of cabin emergency equipment, including safety briefing of passengers before flight o Prepared the aircraft for passengers, greeted passengers, verified boarding passes and seat assignments, assisted with carry-on baggage and stowage and security, as well as prepared and served meals beverages o Verifying food supplies and checking all emergency equipment on board o Successfully enforced all regulatory requirements to safeguard passengers and crewo Relayed communication to passengers and cabin crew from the flight deck in a professional and personable mannero Achieved customer satisfaction rating of 99%

o Prepared the aircraft for passengers, greeted passengers, verified boarding passes and seat assignments, assisted with carry-on baggage and stowageo Successfully enforced all regulatory requirements to safeguard passengers and crew