Over 3.5 years of experience as an IT Business Analyst, my primary role is to bridge the gap between business needs and technical solutions. You act as a liaison between stakeholders from various departments, such as management, users, and IT teams, to understand their requirements, processes, and objectives. Additionally, 7 years of working experience Life Insurance Sector as a Training Manager. My KEY Deliverables• Expertise in CRM and HRMS Projects on Web and Mobile Application including ERP, IVR , Payment Gateway, Social Media integrations.• Requirement Gathering : Collaborating with stakeholders to elicit and document business requirements for project. This involves conducting interviews, workshops, and analyzing existing processes.• Business Process Analysis : Identifying areas for improvement in business processes and suggesting solutions to engance efficiency, reduce costs, or meet regulatory requirements.• Documentations: Creating detailed fuctional specification, Business Requirement Document, Use Cases, User Stories and task, Workflows for AS-IS and TO-BE Scenarios, Prototyping and Wireframing of the design.• Solution Design : Assisting in designing IT solutions that align with business goals and requirements while considering technical feasibility and constraints.• Project Management Support : Working closely with project managers to ensure projects stay on track, meeting deadlines, budget constraints, and fulfilling business objectives.• Stakeholder Management: Building and maintaining strong relationships with stakeholders at all levels, ensuring effective communication and managing expectations.• Testing and Quality Assurance: Collaborating with the testing team to develop test plans, validate the implemented solutions, and ensure they meet business needs and quality standards.• Change Management: Assisting in the implementation of new systems or processes by helping manage organizational change and supporting end-users during the transition.• Continuous Improvement: Monitoring system performance and user feedback to identify opportunities for enhancements and updates. Soft Skills:• Advanced Excel, Power Point and Tableau (Data Visualization Tool)• Wireframing and prototyping using Visio and Draw.io tool• Basic Knowledge of SQL• Managing and tracking project stories and tasks in JIRA• Managing projects stories and task sprint wise in Agile Methodology
