Sonam Mathuria Email & Phone Number

Noida, Uttar Pradesh, India

Noida Area, India

• Have already worked and delivered on high-value strategic projects, in my short tenure as a Product Manager with BirchStreet Systems. The main highlights from my stint are as below-
• Capex 2.0 - A standalone Capital Projects and Investments managing solution for the Hospitality Industry, with focus into multi-tiered approvals, flexibility of operations and insightful tracking and reporting of.
• Event Management - A multi-fold solution for Restaurants and Stadiums operating Stands and Hawkers to maintain Inventory, Replenishment and track sales, with integrations to POS systems.
• DMS - Or Data Management Services, includes Deployment Automation and standardizing the Implementation practices into maintaining a self-servicing Database structures.

Noida Area, India

• Manager handling a team of 12 solution engineers working the front-end and back-end of the application.
• Planning and assigning of tasks among various team members.
• Providing technical and functional guidance on application and modules to team members.
• Identifying project risks at the early stage and taking necessary actions.
• Nurturing innovation in the team. Team has successfully created tools that helped simplification of the internal escalations.
• Building good rapport and enhancing Technical/Product knowledge among the team members by conducting teach-back sessions, while providing focal feedback to the team members on regular intervals.

Noida Area, India

• Manager handling a team of 12 solution engineers working the front-end and back-end of the application.
• Planning and assigning of tasks among various team members.
• Providing technical and functional guidance on application and modules to team members.
• Identifying project risks at the early stage and taking necessary actions.
• Nurturing innovation in the team. Team has successfully created tools that helped simplification of the internal escalations.
• Building good rapport and enhancing Technical/Product knowledge among the team members by conducting teach-back sessions, while providing focal feedback to the team members on regular intervals.

Noida Area, India

• Handled escalations for BSS China Team, PMG – Intl and Support Team – Intl.
• Achieved an issue resolution rate of above 90 % during my stint.
• Documenting technical and functional aspects of the application, especially the Item Master Module.
• Developed aptitude to understand the application code and implement in my issue resolution process.
• Handled over 10 escalations, per working day, during the later months of my tenure as an EE.

Noida Area, India

• Assisted customers and users over emails, phone and chat with their concerns related to the application.
• Developed a fondness for conducting GoToMeeting sessions with customers for non-recreatable issues, and escalating issues with proper findings, so as to drive the resolutions.
• Conducted internal sessions on Database analysis and PTR review for additional information.
• Was considered an expert on Inventory and Accounts Payable related issues.

Noida Area, India

• Started off my career as a Tech Support executive, as I considered myself to be tech savvy, as I still do.
• Got to understand the dynamics of Customer satisfaction and methods to drive the customer calls.
• Worked in the AT&T Verse process, catering to customers in US, providing Tech Support and on call resolution.
• Generated issue analysis reports and contributed to the Knowledgebase/FAQ development.
• Maintained an overall Quality score of 80 % during my stint.
• Shifted to the role of a Soft Skills mentor, during the later months of tenure.

Post Graduate Diploma In Business Management - Pgdbm, Marketing Management, Pursuing

Intermediate, Physics, Chemistry, Mathematics, Computer Science