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Sonam Karwal Email & Phone Number

Personal Assistant and Customer Services advocate at Heathrow
Location: London, England, United Kingdom 6 work roles 3 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Role
Personal Assistant and Customer Services advocate
Location
London, England, United Kingdom
Company size

Who is Sonam Karwal? Overview

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Quick answer

Sonam Karwal is listed as Personal Assistant and Customer Services advocate at Heathrow, a with 3787 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sonam Karwal.

Sonam Karwal previously worked as Aviation Trainer at Heathrow and Customer Service Security Specialist at Heathrow. Sonam Karwal holds Education And Social Science, Higher Education/Higher Education Administration, 2.1 from St Mary’S University, Twickenham.

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Email format at Heathrow

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Heathrow

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Profile bio

About Sonam Karwal

A highly dedicated customer service professional with 13+ years experience looking for an exciting new challenge with a growing company. A BSc (hons) degree graduate in Education with Social Science with excellent interpersonal and organisation skills, and a proactive approach to tasks while being committed to maintaining confidentiality. I can adapt to change quickly and efficiently, prioritising time to meet goals in a fast paced and pressurised environment. I have proven experience of communicating with people at all levels. Now looking forward to making a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression.

Current workplace

Sonam Karwal's current company

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Heathrow
Heathrow
Personal Assistant and Customer Services advocate
hounslow, hounslow, united kingdom
Website
Employees
3787
AeroLeads page
6 roles

Sonam Karwal work experience

A career timeline built from the work history available for this profile.

Aviation Trainer

Current

London, England, United Kingdom

As an Aviation Trainer, I manage 180 people and provide high level training to new and existing employees with the essential skills and tools to be able to carry out their job role effectively. My role consists of some of the following duties. -Checking colleagues rosters and booking them out for their required training-Communicating colleague training days via email and updating it on their rosters-Considerable diary management to ensure correct training is carried out -Extensive day-to-day admin to ensure smooth running of the department-Providing an important link and acting as the first point of contact to new starters in regards to assistance with uniform, annual leave etc-Planning, coordinating and monitoring current training programmes to ensure compliance with current security procedures and regulations-Delegating day to day training tasks to colleagues -High attention to detail is used at all times to adapt the learning modules and courses to suit all learning styles-One to one coaching for those requiring additional support-Sending detailed handover emails to colleagues regarding ongoing training courses. Whilst also, informing the relevant departments / managers of training that has been covered -Creating and updating PowerPoint presentations and Excel spreadsheets with data and results-Working in a large/ fast-paced environment I gained exceptional organisation, multi-tasking and time management skills

Nov 2022 - Present

Customer Service Security Specialist

London, England, United Kingdom

My key responsibilities were to ensure no prohibited items were brought through the airport and carried onto aircraft. This was maintained by x-ray screening all luggage and physically searching passengers. 24 hour continuous patrols were carried out and we remained vigilant to avoid potential risks and threats. - Reporting to the Management Team relating to screenings and patrols, dealing with and escalating issues regarding prohibited items as well as any other risks/ threats- Due to me progressing confidently in my job, management gave me the responsibility to buddy with new starters to coach and mentor them. - I also got involved in compiling rosters for shifts, submitting daily updates for management to see our performance against set KPIs

Mar 2019 - Nov 2022

Assistant Manager / Personal Assistant

D8 Worldwide Limited

London

Hybrid role working as an Assistant Manager & Personal Assistant to the CEO for an online dating company. This required extensive multi-tasking, organisation and the ability to prioritise in a pressurised environment. - Promptly received and screened incoming telephone calls to the CEO, providing friendly and professional greetings, taking messages as appropriate and eliciting necessary information to allow timely and accurate responses - Arranged team days out, booked restaurants, meetings, complex travel and accommodation and hotels- Took meeting minutes and compiled reports for senior management- Maintained confidentiality to ensure GDPR was not breached and no personal information was shared with anyone outside of the organisation- Building customer relationships; regularly communicating with clients ensuring their needs are satisfied by follow up calls and questionnaires. - Handling basic office functions; maintaining/ ordering office supplies.- Confident and competent use of Microsoft Office; Administration including, Word, Outlook, PowerPoint presentations and Excel. Events - Speed Dating - Conducted nationwide recruitment, training, and interviews for events staff to run speed dating events- Introduced and organised popular event themes like pizza making, cocktail making, and divorcee dating to attract new clients.- Created engaging dating blogs and administered a women's social media group focused on love and relationships

Mar 2018 - Mar 2019

Passenger Service Agent

Heathrow Airport

May 2017 - Mar 2018

Customer Service Representative

London Heathrow Airport, England, United Kingdom

Sep 2016 - May 2017

Service Team Leader

London, England, United Kingdom

Nov 2011 - Sep 2016
Team & coworkers

Colleagues at Heathrow

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3 education records

Sonam Karwal education

Access To Higher Education In Education Studies, Higher Education/Higher Education Administration, Distinction

Education record

Heston Community School
FAQ

Frequently asked questions about Sonam Karwal

Quick answers generated from the profile data available on this page.

What company does Sonam Karwal work for?

Sonam Karwal works for Heathrow.

What is Sonam Karwal's role at Heathrow?

Sonam Karwal is listed as Personal Assistant and Customer Services advocate at Heathrow.

Where is Sonam Karwal based?

Sonam Karwal is based in London, England, United Kingdom while working with Heathrow.

What companies has Sonam Karwal worked for?

Sonam Karwal has worked for Heathrow, D8 Worldwide Limited, United Airlines, Dnata, and Sainsbury'S.

Who are Sonam Karwal's colleagues at Heathrow?

Sonam Karwal's colleagues at Heathrow include Ellen Lee, Marcus Baker, Maarij Siddiqui, Paul Robbins, and Meena Sutaria.

How can I contact Sonam Karwal?

You can use AeroLeads to view verified contact signals for Sonam Karwal at Heathrow, including work email, phone, and LinkedIn data when available.

What schools did Sonam Karwal attend?

Sonam Karwal holds Education And Social Science, Higher Education/Higher Education Administration, 2.1 from St Mary’S University, Twickenham.

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