Tom Bartlett Email & Phone Number

Sevenoaks, GB

Gatwick Airport

Managing the transition of PRM contract at Gatwick Airport. Engagement with third parties, stakeholders, airlines and CAA to ensure a smooth transition into the new contract.Management of the day to day contract ensuring that SLA’s are met and maintained.Strict budget and cost controls taking full accountability. Management of soft FM contracts, from.

Gatwick Airport

- To represent Terminals at Capital Project related design and stakeholder meetings ensuring allTerminal standards relating to construction projects are met, keeping safety as the toppriority.- Working closely with a variety of cross functional stakeholders both internal and external with astrong focus on adherence to all Terminal standards, providing.

Gatwick Airport

Management of all terminal areas at Gatwick Airport ensuring all the passenger, people, service and performance KPI's achieved. Building strong stake holder relationships with handling agents and third parties. Line management responsibility of the terminal team, helping to coach, support and lead the team.

Responsible for the development of the Bag drop training plan, delivered as per the requirements of the Project programme. Management of deviation from plan and action/escalate as required to return to plan.Effective stakeholder management in communicating to airlines/handlers project team and wider airport teams on trial plan, progress and.

Gatwick Airport

Responsible for ensuring passengers travelled through Gatwick Airport with a stress free and smooth journey. A diverse job ranging from attending first aid/medical calls, to dealing with major disruption inside the terminal building.