Communication InteractionsTeaching businesses how Usability, User Experience and User Interaction Design is built into everyday tasks. And how to sustain long lasting customer relationships by designing for experiences.

- Revamping Evergreen Sport online digital presence. - Managing the first UX team, including EGS manager and sales directors in helping to build a website that will exceed users expectations as well as enhance their user experience.- Charged with improving Evergreen Sport website UX. This includes the creation, revamping, and management of all social media channels as well as company websites. UX implementation and improvement Goals- Establish UX design as the premier stage of all web developments, by using a user-centered design approach. - Evaluation, redesign, and relaunch of all websites to optimize the users' experience. With the goal of increasing user interaction and reducing page-abandonment by 15% within 3 months. - Dethrone competitor by remaining ahead of trends by anticipating customer's needs.

Handled the initiation and implementation of IT projects, with a keen focus on project priorities. Work together with product owners to ensure that all collaborations with other members of the Scrum team function effectively. This includes giving focused attention to project requirements and specification that are important for all relevant stakeholders, customers and connected business objectives thereby helping to keep the product owner on track. • Implemented a new way of project planning and the effective coordination of projects between product owners and developers• Implemented requirements specifications regarding the translations of requests/demands from end-to-programmer• Coordination: Visibility and maintenance of deadlines for all IT in the enterpriseAnalysed report progress of project (task management) to ensure all projects were met time management requirements. Key Accomplishments• Process improvements: Devised a better task management process by having the product owner explicitly state their vision, assign each task to the most qualified developer for product assessment; monitor the process while making the necessary corrections to prevent the project from steering off course. • Organisational communication: Introduced a new implementation method that improved the communication between the different product owners, IT developers and customers. Part of a team that introduced new procedures to strengthen the overall communication so all stakeholders were aware of what processes were in place. • Usability/User Interaction: User guide for Travelwise software platform - Created a more user-friendly user guide for TravelWise, explicitly for new users of TravelWise software.

Social media marketing consulting communicating the role and value of digital profiles in a language that people understand. My responsibility includes making initial assessments based on clients social media history and using my knowledge of analytics, social media audits, UX and UI, as well as media strategy to help clients communicate more effectively to their core audience. My goal therefore is in helping clients understand the importance of maintaining a dedicate and committed presence on social media sites.

Provide essential support to NORRIQ Digital and Marketing teams by assisting with the planning and implementation of key projects.Technical skills:UX/UIHTML 5/CSSSharepoint 2013

Collaborative Consumption and Media Convergence (Grade: 12(A))

Concept development, e-communication, e-marketing, e-design, 2011 - Team 3 Student Representative

Composed usability case studies from current and former clients of SnitkerGroup by conducting and capturing important information regarding the professional services provided by the organization.Technical skills:User researchQuantitative analysisQualitative analysisUX/UIPrototypesUser Interaction

Created an Introductory to Social Media Report for businesses. 'An Analysis of Social Media in Building Better Customer Relationships'

Responsibilities included the verification of source documents into a Windows platform system using Form Ware software. Source Documents include: TBC, CV95, B6, C6, C7, and RTI back search.

Provided quality support and service to staff and offsite customers on various issues involving computer hard- ware and software malfunctions. The creation of new email accounts using Microsoft Mail (Microsoft Outlook or Netscape mail) for each user and setting security standards as to comply with company policy.

Responsible for collecting customer information on high value letters and parcels to ensure timely and effective deliveries in the building of strong and trusting customer relationships.

Provided laboratory lectures and exams to college freshman and sophomore students that also included the structured and preparation of student biology and chemistry laboratories.