Acts as the strategic leader of back-of-house operations, ensuring an organized storeroom and accurate inventory to support all store activities. Collaborates with the Store Manager and ASM, Visual, to guide the merchandising team in bringing the merchandise vision to life, moving products efficiently from receiving to the sales floor. Leads, directs, and delegates daily operations to maintain smooth-running environments in both the back and front of the store.Mentors the team to foster professional growth and uphold high service standards. Sets clear expectations and works collaboratively on sales, safety, operations, and training goals to drive results and develop future talent. Communicates proactively to create seamless experiences for customers and supports a collaborative environment for associates.

Creates visually compelling designs and engaging written content for various digital and print projects. Excels at working with clients to craft their brand image and voice, leveraging strong creative skills and keen eye for detail to consistently deliver high-quality work within tight deadlines.

Oversees daily operations, manages staff, and ensures the well-being of canine guest for Unleashed Academy and Unleashed in Evanston.

Executes tailored and individualized care for more reactive and sensitive dogs.

Lead and mentored assistant store managers and new store managers in all aspects of operations, from team management and customer service excellence to inventory and financial performance. Provided hands-on training, fostering a collaborative learning environment to help managers develop key skills in leadership, problem-solving, and business strategy. Reinforced Starbucks’ core values and mission, ensuring managers are equipped to create an engaging experience for both partners and customers, maintain high standards, and drive store performance in alignment with Starbucks’ brand.

Oversaw daily operations, ensured exceptional customer service and a positive environment for both customers and staff. Managed inventory, staff scheduling, and financial performance while fostering a culture of teamwork and continuous improvement. HR responsibilities included sourcing, onboarding, training, and performance management of team members, ensured a well-trained and motivated workforce that drove sales and met targets through effective leadership and strategic planning.