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Soni Singh is a Customer Success Manager at Adit. She possess expertise in java enterprise edition, pl/sql, unix, oracle, java and 7 more skills.
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Manager, Customer SuccessAdit Nov 2024 - Present -
Disputes And Fraud - CcpAmerican Express Sep 2021 - Jul 2024Gurugram, Haryana, India● Managed dispute and fraud cases using company-specific detectionalgorithms and adherence protocols within the CRM and fraud detectionsoftware, ensuring compliance with regulatory standards.● Designed and implemented a structured feedback loop utilizing dataanalytics, CRM integration, and reporting tools, achieving a 25% increasein Net Promoter Score (NPS) over two years by integrating clientfeedback into service workflows.● Led process improvements that leveraged automation and workflowoptimization tools to reduce SLA from 90+ days to under three days,aligning with customer expectations and industry benchmarks.● Foster customer trust and loyalty by transparently communicatingcomplaint statuses, resolving issues within stipulated timelines, andsoliciting feedback for service delivery improvements. -
Senior Learning ConsultantGreat Learning Jan 2021 - Jul 2021Gurugram, Haryana, India -
Product ConsultantCvent Apr 2019 - Jan 2021● Delivered high-quality technical and customer support to English-speakingclients, resolving complex issues for Cvent’s SaaS-based platform throughvoice, chat, and email. Developed strong rapport with international clients to● Utilized knowledge of Jira,HTML and FTP clients to diagnose, troubleshoot,and solve customer issues efficiently.● Conducted in-depth problem-solving with SQL queries on MySQL databasesto identify root causes and resolve technical issues.● Provide suggestions to the client to improve the implementation's overallresult and help them meet their goals.● Document all communication with the client in Cvent’s CRM software. -
Operations ProfessionalBritish Airways Nov 2017 - Mar 2019Gurgaon, India -
Operations ProfessionalIbm India Jan 2014 - Jul 2017GurgaonManage 24×7 Service Desk’s day-to-day operations.Coordinate processes, issue management and end user escalations.Working with the different platform teams for the early closure of tickets and to ensure the Service Desk meets all SLAs as per the scope of services.Working with servers.(Bringing the servers up and down as per the requests on mail and phone)Preparing the team for airlines disaster recovery situations.
Soni Singh Skills
Soni Singh Education Details
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Electrical And Electronics Engineering -
Birla Institute Of TechnologyEee
Frequently Asked Questions about Soni Singh
What company does Soni Singh work for?
Soni Singh works for Adit
What is Soni Singh's role at the current company?
Soni Singh's current role is Customer Success Manager.
What is Soni Singh's email address?
Soni Singh's email address is soni.singh@us.ibm
What is Soni Singh's direct phone number?
Soni Singh's direct phone number is (408) 598*****
What schools did Soni Singh attend?
Soni Singh attended Birla Institute Of Technology, Mesra, Birla Institute Of Technology, Birla Institute Of Technology, Mesra.
What are some of Soni Singh's interests?
Soni Singh has interest in Social Services, Reading Widely, Travelling, Education, Dancing, Science And Technology, Music, Human Rights.
What skills is Soni Singh known for?
Soni Singh has skills like Java Enterprise Edition, Pl/sql, Unix, Oracle, Java, Sql, Unix Shell Scripting, Web Services, .net, Data Structures, Eclipse, Html.
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