Sonia Devi Email & Phone Number

England, United Kingdom

Birmingham

• Working in a support team that provides supports to 300+ companies within UK and Ireland.
• Providing support to customers with complex solutions, residing on multiple platforms and environments.
• Support the use of SAP B1, Boyum, SQL, HANA and in house customisations.
• Developing and maintaining positive working relationships with customer and internal support members.

Derby, United Kingdom

• As a senior consultant my main duties include project managing and implementing both Sage 200 and Sage 50 systems. Key tasks of the project include scoping business requirements, installation, data implementation \.
• Worked on a range of small to large organisations mainly across the East and West Midlands. Business types can vary some of which include: retail, manufacturing, charities, schools, etc.
• Effectively manage my time as well as other members of staff within the team to make sure projects are delivered to the customer’s satisfaction.

Birmingham, United Kingdom

• Worked with various Sage products including Sage 200, Sage Line 500, Sage 1000, Sage CRM and Sales Logix
• Basic knowledge of Microsoft Dynamics AX
• Main duties included technical support to customers on wide range of Sage products.
• Managing payroll year end installations for Line 500.
• Worked closely with Sage 200 consultant on new projects so that we could manage effective post go live support.

Birmingham, United Kingdom

• Duties included working on the 1st Line technical support help desk alongside senior Sage 200 Consultants
• Gained knowledge and understanding of various Sage products
• Achieved certifications in Sage 200, Sage 50 Accounts and Payroll, Spindle Professional and Credit Hound
• Worked alongside senior consultants on customer sites, task included: scoping alongside other consultants, installations, documenting client specific procedures, and post go live support.
• Implementation of Sage 50 and Payroll systems on site and training end users.