Sonia Devi Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

• Line management of Service Delivery team including recruitment of staff (shortlisting and chairing interviews)
• General office management and administration duties regarding line management, PDR’s, managingperformance and annual leave within a Service Delivery context
• Overseeing workload and strategic targets for the team
• Promoting in-house and external development for employees
• Project managing the relocation of student support along with student support process provisions within Engineering Building A and improving footfall by 200%
• Liaising with key stakeholders to organise large-scale university events within the building and providing resources as necessary including setting up, room bookings and communication of events via various platforms

Birmingham, United Kingdom

Providing specialist advice on University processes and regulations- Leading on the organisation of Induction week sessions for the College of Business and Social Sciences- Planning and forecasting resources needed for Student Support during Induction- Assisting with implementation of a Customer Relations Management platform ‘SOLVE’ and co-writing user.

PMP Recruitment agency on behalf of Amazon- Liaising with candidates to book interviews- Briefing candidates on potential job opportunities and guiding them through the process- Conducting security checks with applicants and uploading personal documentation onto the system- Interviewing candidates to assess suitability and offering available shift.

Birmingham, United Kingdom

- Responsible for managing Tier 4 students across 5 regional centres and ensuring UKVI compliance requirements were met to maintain sponsor status. - Discussed with Tier 4 students their expectations and procedure protocol regarding absences, working rights, academic progression, university guidelines and welfare support.- Line management responsibility.

Asia

South East Asia, Thailand, Vietnam, Cambodia, Singapore, Malaysia, India and Indonesia.

Walsall, United Kingdom

• Dealing with customer complaints and queries via email-
• Rectifying any issues on customer accounts by looking into complex technical issues
• Sending correct energy usage bills to customers
• Liaising with senior management on streamlining customer service process in an efficient manner
• Training new starters on software updates and handling customer queries.

Sheffield, United Kingdom

• Whilst working for the Home Office I was responsible for interviewing international students for their Tier 4 Visa applications through video link. The job required:
• Liaising with Home Office staff overseas in regards to student applicants (Visa Application Centres)
• Building and maintaining professional relationships with Visa Application Centers overseas
• Working in a fast paced environment dealing with a large case load of Tier 4 students
• Delegating workloads and responsibilities between a small team of colleagues in a pressured environment
• Upholding excellent communication skills and articulating questions clearly to applicants

Bachelor Of Laws (Llb), Law, 2.2

Ilm Level 3 Diploma, Leadership And Management

City & Guilds Level 3 ILM Diploma

Level 2 Certificate In Principles Of Team Leading, Team Leadership, Pass