Fraud Investigator
CurrentConducts thorough investigations and inquiries on identified and suspicious accounts within the specified systemsInvestigate and gather information on fraud cases including contacting merchants, and financial institutions and/or clarifying customer statements as necessaryIdentify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by ManagementReview alerts/reports to detect Suspicious Activity and file required reports (SARS) as appropriateConduct periodic internal account/customer reviews to identify potentially fraudulent activityReview disputed transactions to investigate fraud claims, identify charge-back opportunities, and ensure compliance with Regulations with respect to the timeframes that govern disputed transactionsRespond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
