Sonia Giannini Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

-Manage high volume recruitment for the organization for our annual festival.-Manage, advise and support managers through the entire recruitment, hiring and onboarding process following organizational procedures.-Provide HR advice and support to internal team leaders regarding talent development.-Maintain and continuously audit our HRIS data to ensure accuracy.-Own from start to finish, the design and implementation of talent development solutions for employees.-Evaluate all aspects of our recruitment processes and strategies to continuously improve and look at opportunities to minimize gaps.-Collaborate with other HR team members to develop policies, programs and solutions.-perform job evaluations-Supervise seasonal staff-develop recruitment strategies with minimal resources and tools

Toronto, Ontario, Canada

-Handling full cycle recruitment for seasonal and intern staff.-Creating and processing 100 to 200 contracts for seasonal employees.-Leading and organizing panel interviews.-Onboarding festival services employees and managing the HRIS system.-Managing the payroll for hourly staff, processing time and attendance, expenses, among other adjustments.

Toronto, Canada Area

-Organized and processed onboarding packages for all new hires: IT Startup sheet, benefits, and welcome packages.-Scheduled orientations weekly for all new hires, sending google invites, booking conference rooms.-Posted jobs weekly on Tiff’s website and other job sites while adhering to Tiff’s high standards.-Consolidated and transferred 1500 employee’s data from BambooHR to ADP Workforce Now.-Assisted Tiffs recruitment team in performing reference calls and updating tracking systems.-Created reports on staff levels and new hires to send to outside stakeholders monthly using Excel and BambooHR.

Toronto, Ontario, Canada

-Used multiple POS systems to process ticket transactions and create new membership profiles either in person or over the phone.-Assisted the Ticket Agent Manager in customer escalated issues.

Toronto, Ontario, Canada

-Provided exceptional guest service standards while maintaining accuracy to brand standards, averaging sales of $900-$1200 per shift.-Continually requested to work some of the busiest nights in sports: Raptors play offs, UFC and Boxing Matches, World Cup games, and other high-volume sports events. Averaging sales of $2,500 to $3,000 for bar team of two.

Toronto, Ontario, Canada

-Used multiple POS systems to process ticket transactions and create new membership profiles either in person or over the phone.-Assisted the Ticket Agent Manager in customer escalated issues.

Regina, Saskatchewan, Canada

Supervisor (08/2015 – 08/2016)-Monitored daily operations within busy restaurant, including opening and closing procedures, health, and safety protocols, ensuring accuracy in staff cash outs and tills, inventory counts as well as processing tip out for back of house staff.-Managed escalated customer service complaints, ensuring adherence to brand and service standards.-Promoted from Bartender/Server.Bartender/Server (08/2008 – 06/2011)-Maintained exceptional guest service standards while maintaining accuracy to brand standards, averaging sales of $1000-$1200 per shift.-As a shift leader I trained new personnel in delivery of quality customer care and Montana’s brand standards.

Regina, Saskatchewan, Canada

-Maintained exceptional guest service standards while maintaining accuracy to brand standards, averaging sales of $800-$1,000 per shift.

Regina, Saskatchewan, Canada

-Managed the entertainment department of 6 to 8 staff.-Created weekly schedules, processed, and managed call-backs and store products, and high-cost inventory item counts.-Guided the entertainment department from last place on the nation-wide score card to the top five entertainment department in Canada within two months.

Advanced Diploma In Business Administration- Human Resources Management, Human Services, General

Business Administration And Management, General