Supported a diverse range of high-impact projects, including ‘Ansel Chemical’, ‘Ansell Guardian product’, ‘Inteliforz Motion Series’, through effective collaboration with product owners, managers and technical teams. Developed and refined user stories into precise technical specifications, ensuring clear communication with development teams and seamless coordination with offshore teams to drive project success. Managed project deliverables to adhere to timelines and quality standards, including conducting quality assurance testing to validate deliverables. Implemented strategies to address any issue or delays and continuously assessed project progress to align with objectives, contributing to the timely and successful completion of projects.• Facilitated daily standups, weekly review meetings, and Scrum ceremonies across multiple projects, ensuring the removal of impediments to maximize productivity and promote team collaboration.• Administered the Jira Scrum board daily, ensuring team members were fully utilized without being over-committed while maintaining and refining product backlogs with product owners. • Served as a liaison between the product owner and the agile delivery team, ensuring clear understanding and fulfillment of acceptance criteria.• Regularly conducted pre-grooming sessions with product owners to refine and maintain product backlogs, prioritizing user stories and story points for upcoming Sprints. • Performed manual testing to verify that deliverables met defined specifications and requirements, managed and tracked all testing efforts using TestRail.• Collaborated with product owners to understand their vision, prioritize tasks, and develop quarterly software release plans. • Created and maintained process documentation in Wikis, ensuring information was well-organized and consolidated in one place. • Provided technical assistance and training to offshore team members, fostering a positive mindset towards Agile methodologies.

Assisted the Business Intelligence team in addressing customers' internal data needs by gathering, analyzing, and interpreting project and reporting requirements. Conducted ad-hoc queries to extract detailed datasets and generate critical insights, guiding strategic decision-making and improving reporting outcomes. Worked closely with internal business partners, development teams, and QA staff to ensure the successful end-to-end deployment of high-quality reports.• Worked collaboratively with business users to gather clear requirements to make sure all aspects of the request have been considered and has clear acceptance criteria before its ready for development; created requirements and tasks in Service Now (SNOW), TFS tool for the development team. • Coordinated with users, developers, and the QA team to bridge the gap to ensure work is being prioritized and is being worked on in order to meet the deadlines.• Stepped in to assist with QA tasks on report testing; created test cases to validate data accuracy.• Supported end-users during UAT testing; resolving all login related issues and addressing testing questions to prevent delays in production releases. • Monitored and communicated progress on report developments and testing to business owners and stakeholders until successful deployment.• Provided post-implementation testing and full production support for deployed reports, managing issues and risks through to resolution.• Executed ad-hoc SQL queries in Prizem database to extract healthcare provider’s claims data, including financial measures such as costs, payments and savings to clients. • Helped create the monthly production release document used by the Business Intelligence and Application Development teams used during the production releases. • Configured SSRS report subscriptions for users, scheduling report delivery at specified times and in desired file formats.

Worked in a fast-paced business intelligence team as a Cognos report developer to build design, develop and test BI reports for business users by practicing agile scrum methodologies.• Gathered and analyzed business requirements to develop new Cognos reports.• Served as subject matter expert (SME), advising customers on optimal reporting options and solutions.• Developed reports across various different modules utilizing Ellucian Banner (Student Information System) for new report requests.• Contributed to the “Cosmos to Cognos” project, converting over 300 Crystal reports to Cognos to transition to a web-based tool utilizing a cloud platform, providing user-friendly detailed reports.• Analyzed and diagnosed Cognos reporting data issues in JIRA; created and managed User Stories; participated in Scrum meetings for Epic and Sprint backlog reviews.• Created calculations, filters, conditional formats, grouping and parameters to enhance report efficiency and user experience. • Migrated reports from lower environments, including Development to QA and from QA to Production environments. • Maintained a prioritized backlog and communicated priorities to the product development scrum team.• Facilitated communications between both business users and technical team.

Worked within the application development team and developed SQL queries and designed reports using Crystal Reports. Major reports included; Registrar Transcript, Admission Quality, Registrar Med Audit report. Have extensive knowledge of Ellucian Banner, and its various modules including student, admission, student account, financial aid, and clinical.• Worked with end-users to gather requirements for new and existing reports; participated in development of rollout strategy and the execution of pilot programs for new initiatives. • Designed Crystal Reports with features such as drill-down data through sub-reports, detail and summary sections, filters, formulas, and conditional formatting.• Created exception reports to assist department with data clean-up efforts.• Executed simple and complex ad-hoc Oracle SQL queries in TOAD for business users; extracting data outputs in various file formats.• Worked with systems support staff to coordinate report automation and scheduling through development of compatible report parameters to improve report deployment into production.• Collaborated with business users to diagnose and troubleshoot data-related report issues.• Created and updated enrollment reporting for US Department of Education via the National Student Clearinghouse for Title IV Compliance, developing complex SQL code based on business needs and system constraints, which improved the enrollment reporting process through automation and reduced redundancy. • Automated the Graduation Audit process for the School of Medicine by developing SQL code and designing report layout design using advanced features in Crystal Reports, cutting the graduation audit completion time by half.• Worked with the Data Warehouse team to document requirements for data mart mappings and ensure proper Data Warehouse loads, maintaining data quality.• Assisted in developing training materials and facilitated Cognos Query Studio training sessions both on-site and off-site.

Managed quality throughout the SDLC by engaging in all stages of report and system development, from requirements through User Acceptance Testing (UAT), to ensure adherence to Quality assurance standards. Developed and executed detailed test procedures, maintained comprehensive documentation, and managed defects and issues using the BMC ticketing system. This hands-on approach ensured that all deliverables met high-quality standards and functioned as intended.• Created test plans and procedures for projects using various testing methodologies, including unit, acceptance, functional, system, regression, and integration testing.• Developed sample test data to assist users with setting-up and executing User Acceptance Testing (UAT).• Tested numerous cosmos reports in Ellucian Banner, performed bug tracking and communicated outcomes to the development team, providing recommendations based on test results.• Tested and managed the SIREN Emergency Alert system, designed to send mass notifications to students, staff, and faculty across multiple locations in the event of an emergency. Served as the administrator for the system’s test environment, accountable for testing updates, managing student data, and ensuring 100% accuracy in data imports.• Enhanced QA testing documentation to make sure all scenarios were thoroughly covered, aiming for comprehensive “test to break” results. • Conducted an in-depth analysis of 300+ Crystal Reports in the COSMOS repository system; developed and maintained the Access Database that includes the report dependency relationships. • Trained new QA staff, ensuring they were proficient in testing processes and methodologies.

Worked in a digital environment specializing in interactive media, overseeing the proofreading of copy and conducting thorough testing of interactive videos to maintain quality and accuracy before release.• Tested web and CD based applications featuring flash-based audio/videos.• Tested websites across multiple browsers, including Internet Explorer, Firefox, and Safari. • Proofread and amended projects before release, ensuring accuracy against the original content. • Delivered comprehensive status reviews and reports to senior leadership; developed strategic test plans and managed defect tracking to facilitate effective project oversight and alignment. • Collaborated closely with developers and the design team throughout all phases of testing, prioritizing and resolving bugs to ensure successful project delivery.• Signed-off on each application release after it passed all stages of testing and met the specified requirements.

Worked as a part of the QA team, responsible for testing of a CRM based application used by the medical professionals to manage patient data. The application was built on Siebel Call for Life Sciences 7, and used Documentum 5 for the enterprise content management (ECM). - Executed manual test cases and various formal test scripts daily to verify if software matched the system requirements.- Executed language scripts for eleven countries using translated excels spreadsheets and URLs.- Used Epic Editor and HTML tags to manage and update content. - Detected software bugs, used Software Development Methodology to perform analysis on defects found, and managed using Rational Clear Quest (bug tracking tool). - Conducted Ad Hoc testing and Regression testing, performed dry runs for System Scripts