Sonia Rajkowski Email & Phone Number

Eden Prairie, Minnesota, United States

• Acting Team Leader for SAP Concur USD Client Support Representatives as a KEY Head Coach, tasked with training and recommendations of employee development initiatives, and provide cross-functional support ranging from.
• Ability to identify trends to streamline operations and drive client satisfaction.
• Coordinate escalation of issues in a timely manner ensuring customer satisfaction.
• Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers both external and internal.
• Work closely and train SAP Concur International teams to ensure Employees are up to speed on current company initiatives, correct process, and essential procedures.
• Identifying gaps in resources, addressed by creating, authoring, and publishing both internal and external support resources within Knowledge Management Systems.

Richfield, Minnesota, United States

• Bestbuy.com internal site sales subject matter product, policy, and service expert with emphasis in Home Theater and Appliances.
• Assisting existing and potential clients with consumer product inquiries and service solutions.
• Provided in the moment support to multiple lines of businesses and clients utilizing both sales and operations-oriented environments.