Sonia Rivera Email and Phone Number

Address customer service inquiries in a timely and accurate fashion.Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.Walk customers through regaining access to online ban

Authorize the appropriate payment or refer claims to investigators for further reviewConduct data entry and claims processing or issuesAbility to handle most claims me and my team are assigned to.Ability to work multiple functions and applications in a day as needed.Complete required individual development courses or training.Meet and maintain quality and productivity standards.

Answer inbound and outbound calls from/to customers.Schedule customer based on nearest health department or pharmacyClarify and doubts constituents may have about the Covid-19 vaccination

Responsible for taking all incoming calls and distributing messages as necessary.Assisted in setting up initial screening interviews for member’s eligibility for programs.Respond to health plan member inquiries and transfer to correct department.

Responsible for taking all incoming calls and distributing messages as necessary.Assisted in setting up initial screening interviews for member’s eligibility for programs.Respond to health plan member inquiries and transfer to correct department.

Organize office and assist associates in ways that optimize procedures.Sort and distribute communications in a timely manner.Create and update records ensuring accuracy and validity of information.Monitor level of supplies and handle shortages.Resolve office-related malfunctions and respond to requests or issues.Coordinate with other departments to ensure compliance with established policies.Maintain trusting relationships with suppliers, customers and colleagues.Perform receptionist duties when needed.

Assist leadership team by making sure areas are appropriately covered. Coach and advice cast members about the daily operations and how to perform them. Assign cast members to areas of the park. Communicate with the leaders of any operational issues. Perform administrative tasks such as send emails, set up paperwork and tools. Monitor and oversee staffing needs by delivering any concerns and suggestions to the leaders.

Respond to all incoming calls and handle all guest/cast member requests to provide quality service and guest satisfaction.Observed and mastered the housekeeping base role in order to develop a training guide for future base cast members as there was no training guide previously.Partner with the front desk, engineering, housekeeping and private dining team on a daily basis to maintain show standards and ready rooms.Utilize problem solving skills to overcome guest concerns and turn their vacation around.Keep accurate records and files of work completed by housekeeping personnel to track trends and show a trail of communication.Dispatch and monitor work orders to ensure timely completion of guest requests and engineering needs.