Sonia Serra Email & Phone Number

Lisbon, Portugal

Portugal

Lisbon Area, Portugal

Lisboa, Portugal

Oeiras

Portugal

Experience Advisor for French Transformational and Major Accounts and Sales Team - Analysis & tracking of unbooked orders - Enable Stakeholder Productivity by advising on processes, policies and tools - Resolve Operational challenges - Drive timely transactions - Reference points to drive efficiency - Escalation resource for transactional issues - Drive cross-functional partnerships and increase operational effectiveness - Collaborative develop joint operations metrics and benchmark with peers - Operational Business Reviews/ Partner Metrics - Commit Management (Mth/ Qtr End Process) - Ensure on time delivery of time sensitive orders & interact with other members of the Customer Service team - Attend & contribute to sales commit calls (pro-active discussions & procurement planning of orders to be submitted) - Expedite escalations, lead times & re-commit management - Deal management, including: creating quotes, comparing competitors, checking contract details of Partners, re-opening deals, requesting approval for new standard & deviated deals - Order management & order cycle status - Education, engagement in deal set up, verification of customer details, etc - Escalate sales crediting issues to area specialist for resolution - Track pro-actively orders if they are assigned to correct Account Manager - Partner with field & customer to cancel direct orders & facilitate new order placement. Partnering with Cisco’s Global Contact Centre to insure appropriate processing (including cancellations & new order placement) - Escalation Management - Backlog management - Drive Self Sufficiency through training planning - Reporting - Translation Support

Lisbonne

Lisbon Area, Portugal

Lisbon Area, Portugal

The role of the FSRM is related to his main responsibilities, such as Non-Standard Discounts, Booking holds, MFG and Logistics issues, Claiming Assurance, Forecast Management, Reports and any other activity that allows the Account Manager to proceed with his sale activity, fulfil is tasks and generate revenue to the company (RMA, Demo Loans, etc.). This role requires engagement, rehabilitee, confidence and relationship management to provide the necessary feed-back and anticipate all resolutions that are crucial for the AM´s role. Reports and constant communication (both verbal and written) are most important to keep people focus and consolidate information. Tracking and measure the work flow, provide a better understanding of all roles and allows an adequate contribution that characterizes the FSRM role. Creativity and Proactivity will help expectations and achieve better goals.