Sonia Spence Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Canada

- Focusing on automation and analytics to drive efficiency and insights- Devising highly customized solutions tailored to address specific customer challenges and requirements- Developing custom dashboards and reports to visualize key metrics and trends- Providing actionable insights that support data-driven decision-making within the Safety Industry- Optimizing performance across Safety processes for clients through comprehensive data analysis - Designing and implementing automated workflows to streamline operations and enhance productivity for clients- Connecting various applications to ensure seamless data flow and elimination of manual tasks- Testing workflows to ensure reliability and performance

- Customer Onboarding and Implementation- Guided new customers through the implementation process, from initial setup to full deployment- Conducted thorough needs assessments to tailor the base program to meet specific customer requirements- Executed implementation plans, ensuring timely and efficient onboarding- Delivered comprehensive training sessions to educate customers on the features and functionalities of the base program- Provided ongoing support to troubleshoot issues and optimize the use of the program- Built strong relationships with customers to understand their business goals and ensure our solutions supported their success

- Managed a high volume of incoming calls and email tickets, ensuring prompt and accurate solutions for customer questions and issues- Diagnosed and troubleshooted a wide range of technical problems, providing customers with clear, step-by-step guidance to resolve their issues- Leveraged in-depth knowledge of the base program to identify and resolve software-related issues quickly and efficiently- Worked closely with internal teams to escalate and resolve complex technical problems, ensuring a seamless customer experience- Fostered positive relationships with customers, enhancing their overall experience and satisfaction with the base program

Toronto, Canada Area

- Coordinated schedules and activities with the product team, sales team and IT support team related to new application launches- QA support - Verified and validated defects/bugs in various systems and documented feedback for each system- Created user accounts (in multiple back-office systems) upon request for various teams within the company- Improved company efficiency by organizing and maintaining business data for IT in Microsoft Excel

Markham, Ontario, Canada

- Helped customers with any questions related to store merchandise- Completed store closing activities including inventory management, cash deposit and store presentation- Performed inventory checks as per customers' requests to ensure customer satisfaction