Susan Fort (She / Her) Email & Phone Number

Reston, Va, Us

Reston, Va

• Assesses organization-wide learning development needs • Drives overall learning initiatives• Identifies and arranges suitable learning solutions for all employees• Actively searches, creatively designs, and implements effective methods to educate, enhance, and recognize performance • Responsible for designing and implementing the online and classroom based learning and professional development programs, materials, and delivery mechanisms to include: sales training, product training, leadership effectiveness, diversity and inclusion, knowledge sharing, compliance, and harassment

Herndon, Va

Recruiting & Onboarding: Leads all aspects. • Initiates an integrated strategy for recruiting, onboarding, engagement, etc. that encourages and rewards behaviors and actions that support the SCORE's small business client while simultaneously highlighting benefits to the volunteer• Leads the recruiting process and recommends improvements. This includes: oversight of applications and communication with new volunteers; the creation, improvement, dissemination, and adoption of tools; and analysis against all recruiting initiatives• Leads resources and messaging around recruiting and onboarding best practices in the field• Creates and monitors the budget for programmingLearning & Development• Leads the development and implementation of internal and external strategies for continued learning for 300+ chapters nationwide and 10,000+ volunteers that is aligned to business needs • Provides access to necessary information, expertise, and opportunities, and supports volunteers throughout their tenure• Supervises the strategy, development, and delivery of new content and curriculum, including online and eLearning modalities to improve SCORE services. This includes varied delivery: via micro learning, social learning, just in time, video, virtual conference, in-personal conference and online learning modules to diverse audiences• Researched and imlemented LMS platform• Creates and implements the learning elements of SCORE’s Diversity and Inclusion strategy with a cross-functional team• Creates and manages the budget for programming• Manages existing educational programs delivered by volunteers and promotes awareness• Ensures best practice sharing with other staff, volunteer leaders, and volunteers • Supervises the team • Works as part of the Field Ops team on other duties as assigned

As part of my commitment to pro bono and skills-based volunteering, I am continually engaged in my consulting work. • Build clients strategically through research, prioritization, networking, and targeted follow upExamples include: • Wrote Board & Executive Partnership, an educational bulletin for the Standards for Excellence Institute• Developed the Encore Talent Works Toolkit (http://toolkit.encore.org/) with a team of colleaguesAdditional Clients include: Illinois Campus Compact, Alzheimer's Association, Mad Science of Chicago, Campaign Consultation, Inc., and Executive Service Corps of Chicago

Greater Chicago Area

ESC provides professional, affordable consulting services to nonprofits and public agencies, equipping our clients to better meet the needs of those they serve. Learn more: www.esc-chicago.org• Refine and implement improvement recommendations to ESC's nonprofit board leadership learning program, piloted in 2013• Publish white paper on ESC's transformation task force process, detailing methodology and improvements to quality and consistency of consulting services• Support ESC at the national level through standards recommendation and best practices• Maintain previously developed training and tools for volunteer management • Manage sector marketing process around possible ESC services in education• Implement new recommended projects and initiatives through pilot phase to implementation and streamlining organization-wideAs Vice President and Director for Training & Strategic Initiatives• Led volunteer and staff teams to analyze, recommend, and implement improvements in core consulting areas• Led the transformation process for training and continual learning• Managed training and continual learning for 250+ volunteers• Researched, recommended, and created curricula in strategic growth areas• Managed training and strategic initiative team, including volunteers, staff, and interns• Developed training and created tools for volunteer management in collaboration with One Good Deed Chicago• Managed sector marketing process around the R&D of a new area of expertise for ESC of Chicago in education

· Coordinated PEP program at 8 Baltimore City public schools with principals, teachers, community, and 9 GHCC staff· Managed PEP financials and resources of over $1.5 million and worked as a team to design and evaluate PEP programs and write and administer grants· Developed and delivered training on a variety of topics, such as performance measurement· Coordinated and expanded the Vision Matters program that served over 1500 children· Created a Vision Matters manual and built and maintained relationships with five major vision partners, including civic groups, foundations, nonprofits, city agencies, and doctors

• Managed events and conferences from initial planning stages and budgeting to post-event follow-up, evaluation, and reporting• Developed curricula, wrote, and edited company publications• Organized and maintained Campaign Consultation's product center and library of resources• Managed web designers to create and maintain features of corporate and client websites• Published research findings on trends and special topics, such as seniors in poverty, revenue generation, walkable communities, and volunteer management• Built relationships with clients and implemented projects through action planning and meeting facilitation• Recruited, interviewed, hired, and supervised interns in an off-site Fellowship Program

· Managed ESOL Program that provided classroom and individual instruction to 220 students· Created and implemented social and educational programs· Recruited, trained, and supervised 74 volunteers who served as ESOL instructors· Taught advanced English to adults· Worked as a team to write grants, produce a newsletter, and coordinate events

M.Ed, Education

Ba, French & International Studies

Activities and Societies: Guilford College Choir ArtsEtc.Participant, Guilford College Study Abroad in Poitiers, France and Munich, Germany