Director Customer Experience
Current
Jan 2017 - Present
AeroLeads people directory · profile
Sonia Boska Email & Phone Number
Director, Transformation Initiatives at HomeServe USA
at
HomeServe USA
1 work email found
@homeserveusa.com
2 phones found area 203 and 855
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Transformation Initiatives at HomeServe USA
Location
Orange County, New York, United States
Company size
Who is Sonia Boska? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Sonia Boska is listed as Director, Transformation Initiatives at HomeServe USA at HomeServe USA, a company with 501 employees, based in Orange County, New York, United States. AeroLeads shows a work email signal at homeserveusa.com, phone signal with area code 203, 855, and a matched LinkedIn profile for Sonia Boska.
Sonia Boska previously worked as Director Customer Experience at Homeserve Usa and Director, Customer Experience at Mediacom Communications. Sonia Boska studied at Harvard Business School Executive Education.
Company email context
Email format at HomeServe USA
This section adds company-level context without repeating Sonia Boska's masked contact details.
{first}.{last}@homeserveusa.com
89% confidence
AeroLeads found 1 current-domain work email signal for Sonia Boska. Compare company email patterns before reaching out.
Profile bio
About Sonia Boska
Innovative and customer focused professional with extensive experience leading complex projects and change initiatives for national healthcare and telecommunications organizations. Established a track record of positioning organizations for increased success by driving organizational strategy and enhancing operational effectiveness.Natural leader – recognized by the executive team for ability to structure, plan and lead execution of large-scale and complex projects. Trusted advisor – rally support for high return technology investments and transformative process improvements.Skilled communicator – articulate processes and data in engaging, benefits-focused presentations.
Listed skills include Process Improvement, Cross Functional Team Leadership, Vendor Management, Telecommunications, and 24 others.
Current workplace
Sonia Boska's current company
Company context helps verify the profile and gives searchers a useful next step.
Homeserve Usa
8 roles
Sonia Boska work experience
A career timeline built from the work history available for this profile.
Director, Customer Experience
Lead & implement PMO initiatives related to the eCommerce platform, customer support applications, self-install & equipment delivery.
Jul 2014 - Jan 2017
Senior Manager, Customer Experience
Manage the customer service automated phone system and lead all aspects of a full portfolio of additional customer experience initiatives, including creating project plans, managing project issues and delivering project status reports. Drive performance improvements through enhanced end-to-end process design and effective business solutions for the.
Jun 2011 - Jun 2014
Manager, Process Improvement
Reviewed and analyzed quarterly results for JD Power Studies to uncover areas of opportunity. Developed – and gained executive support for – actionable remediation strategies. Trusted by executive team as a “go-to” resource for cross functional team management and project implementations. Launched various customer centric projects for the customer service.
Jun 2009 - Jun 2011
Financial Analyst
Developed multiple performance improvement plans and executive reporting, providing insight into critical areas as contact rate, call center performance and trending. Delivered recommendations to address areas of opportunity.
Aug 2008 - Jun 2009
Process Expert/ Improvement Analyst
Wellpoint
Led a Six Sigma project and proposed workflow and system changes. Collaborated with department managers to collect and analyze requirements in order to identify data structure anomalies and data definition inconsistencies. Created process flowcharts, workflow descriptions and defined problems / root causes within processes.
Aug 2006 - Jan 2007
Operations Expert
Wellpoint
Partnered in implementing complex new billing system. Provided a broad range of oversight and support, from ensuring inclusion of operational requirements to analyzing the success of system upgrades. Developed area workflows and prepared user training sessions.
May 2004 - Aug 2006
Claims Examiner
Wellpoint
Coded and processed claim forms for payment and audited / analyzed claims issues. Developed understanding of benefit contracts, pricing, policies and government regulations and healthcare terminology.
May 2002 - May 2004
Team & coworkers
Colleagues at HomeServe USA
Other employees you can reach at homeserveusa.com. View company contacts for 501 employees →
MD
Mike Decarlo
Colleague at Homeserve Usa
Fairfield, Connecticut, United States, United States
View →
ZM
Z Morse
Colleague at Homeserve Usa
Charlotte Metro, United States
View →
DK
Dinesh Kumar
Colleague at Homeserve Usa
Coimbatore, Tamil Nadu, India, India
View →
EC
Eric Callaway
Colleague at Homeserve Usa
Greater Chattanooga, United States
View →
ML
Mercedes Lee
Colleague at Homeserve Usa
Gadsden, Alabama, United States, United States
View →
JM
John Mahnken
Colleague at Homeserve Usa
Mastic, New York, United States, United States
View →
MM
Michael Murney
Colleague at Homeserve Usa
United States, United States
View →
JC
Jonathan Cunningham
Colleague at Homeserve Usa
Chattanooga, Tennessee, United States, United States
View →
SG
Sherrill Geter
Colleague at Homeserve Usa
Chattanooga, Tennessee, United States, United States
View →
BK
Blake Koonce
Colleague at Homeserve Usa
Norman, Oklahoma, United States, United States
View →
Mike Decarlo
Colleague at Homeserve Usa
Fairfield, Connecticut, United States, United States
View →
ZM
Z Morse
Colleague at Homeserve Usa
Charlotte Metro, United States
View →
DK
Dinesh Kumar
Colleague at Homeserve Usa
Coimbatore, Tamil Nadu, India, India
View →
EC
Eric Callaway
Colleague at Homeserve Usa
Greater Chattanooga, United States
View →
ML
Mercedes Lee
Colleague at Homeserve Usa
Gadsden, Alabama, United States, United States
View →
JM
John Mahnken
Colleague at Homeserve Usa
Mastic, New York, United States, United States
View →
MM
Michael Murney
Colleague at Homeserve Usa
United States, United States
View →
JC
Jonathan Cunningham
Colleague at Homeserve Usa
Chattanooga, Tennessee, United States, United States
View →
SG
Sherrill Geter
Colleague at Homeserve Usa
Chattanooga, Tennessee, United States, United States
View →
BK
Blake Koonce
Colleague at Homeserve Usa
Norman, Oklahoma, United States, United States
View →
3 education records
Sonia Boska education
Education record
Harvard Business School Executive Education
Education record
Villanova University
Education record
State University Of New York
FAQ
Frequently asked questions about Sonia Boska
Quick answers generated from the profile data available on this page.
What company does Sonia Boska work for?
Sonia Boska works for HomeServe USA.
What is Sonia Boska's role at HomeServe USA?
Sonia Boska is listed as Director, Transformation Initiatives at HomeServe USA at HomeServe USA.
What is Sonia Boska's email address?
AeroLeads has found 1 work email signal at @homeserveusa.com for Sonia Boska at HomeServe USA.
What is Sonia Boska's phone number?
AeroLeads has found 2 phone signal(s) with area code 203, 855 for Sonia Boska at HomeServe USA.
Where is Sonia Boska based?
Sonia Boska is based in Orange County, New York, United States while working with HomeServe USA.
What companies has Sonia Boska worked for?
Sonia Boska has worked for Homeserve Usa, Mediacom Communications, and Wellpoint.
Who are Sonia Boska's colleagues at HomeServe USA?
Sonia Boska's colleagues at HomeServe USA include Mike Decarlo, Z Morse, Dinesh Kumar, Eric Callaway, and Mercedes Lee.
How can I contact Sonia Boska?
You can use AeroLeads to view verified contact signals for Sonia Boska at HomeServe USA, including work email, phone, and LinkedIn data when available.
What schools did Sonia Boska attend?
Sonia Boska studied at Harvard Business School Executive Education.
What skills is Sonia Boska known for?
Sonia Boska is listed with skills including Process Improvement, Cross Functional Team Leadership, Vendor Management, Telecommunications, Strategy, Business Process Improvement, Project Management, and Call Centers.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial