Sonia Guzman, Shrm-Cp Email & Phone Number

Echo Systems, Llc. - 30 Padial Suite 440 Caguas, P.R. 00725

Dual role overseeing office administration and HR functions for an operation that supports 21+ locations in the US and PR with over 2,000 employees across several businesses: Home Care, Hospice, Rehabilitation Center, and hospitals, among others.• Streamlined onboarding processes for over 2,000 employees across 21+ locations in the US and PR, reducing onboarding time by 15%.• Managed all aspects of onboarding for an average of 90 new hires per month, ensuring compliance and timely integration.• Coordinated training and education programs, IT equipment orders, and system account creation (HCHB & Relias)..• Process FMLA leave and Worker's Compensation claims.• Coached staff on effective conflict resolution and management problems.Key Achievements:• Led the startup of the Puerto Rico location, including site selection, lease negotiation, and HR policy implementation.• Developed and implemented HR practices and procedures specific to Puerto Rico regulations.

10 Casia Street; San Juan, Pr 00921

I provided administrative support to three supervisors in the Medical Records Department of the US Veterans Administration, which serves thousands of veterans in Puerto Rico and the Caribbean Region.• Organized and maintained a comprehensive medical record system for thousands of veterans across Puerto Rico and the Caribbean.• I utilized software to categorize efficiently and barcode a wide range of medical documents, including administrative files, Agent Orange records, prescriptions, lab results, and clinical studies.• Demonstrated strong attention to detail, adherence to filing protocols, and ensuring patient confidentiality.

24 Quebradillas Street Bonneville Heights Caguas, P.R. 00725

I oversaw all departments for a medical equipment company, supervising up to 15 associates and a $700k budget. I supported sales initiatives with follow-up calls, equipment demonstrations/set-up, and customer education.• Led a team of up to 15 associates in a medical equipment company, managing a $700k budget.• Oversaw all departmental operations, ensuring efficient workflow and adherence to regulations.• Supported sales initiatives through customer interaction and educational programs.• Developed and implemented internal control systems for inventory, purchasing, billing, and staff training, promoting accuracy and compliance.• Managed the complete medical billing and reimbursement cycle, reviewing denied claims and ensuring regulatory adherence.• Spearheaded successful accreditation processes (e.g., Joint Commission) and maintained compliance with industry standards.Key Achievements:• Achieved Joint Commission accreditation twice with zero observations.• Secured approval for all Round 1 DMEPOS Competitive Bidding Program product categories.

800 N. Magnolia Ave Orlando Fl 32803

Worked in Wells Fargo Bank Repo department. As a Notary, I handled, signed, and released Car Titles to Auction House after vehicle repossession sales. • Facilitated efficient vehicle repossession processes by notarizing, signing, and releasing car titles to auction houses.• Maintained open communication and positive relationships with customers, auto dealers, and bank officials throughout the process, ensuring a smooth and professional experience for all parties involved.

Las Lomas Professional Center, Puerto Nuevo Pr 00921

Managed customers' needs by coordinating services with healthcare professionals and retirement facilities. • Coordinated patient care delivery by collaborating with doctors, nurses, social workers, and retirement facilities, ensuring a smooth and supportive healthcare experience.• Communicated effectively with patients to explain different payment options and ensure understanding of their financial responsibility.• Verified insurance coverage and benefits by working seamlessly with insurance agencies, including Medicare, to guarantee accurate billing and patient support.

Working at the Florida National Bank operation center for the state of Florida.• Processed customer payments and loan extensions efficiently to ensure timely account management.• Prepared and organized data entry tasks for myself and my colleagues, contributing to a streamlined workflow.• Maintained daily financial accuracy by balancing and posting payments received.

Puerto Rico Area

In charge of covered vacant positions. Involved travel and being on time.• Filled vacant positions for tellers, secretaries, and customer service representatives across various branches throughout Puerto Rico.• Demonstrated strong time management skills by meeting deadlines and scheduling requirements for vacant positions.

Master'S Degree, Human Resources, - Gpa- 4.00

Bachelor’S Degree, Business Administration

Education record

Relias Administrative Mastery Program (RAMP)- Certified Relias Administrator – (06/2023) FMLA Qualifying Reasons and FAQs Certificate.