Sonia (Nini) Shen Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, Georgia, US

Rev.io’s robust telecom and IoT billing platform does the heavy lifting on back-end operations so you can focus on long-term growth. Our easy to use subscription billing platform comes with the tools needed to accurately manage billing from quote-to-cash while saving time by leveraging existing integrations with your applications and processes.

Atlanta, Georgia, US

• Collaborated with various SaaS clients (Cybersecurity, BI Tools, Government, and Education) to improve B2B business through strategic recommendations by examination of current web UX, marketing/sales integrations.
• Led one-on-one interviews with C-suite executives in various industries to develop buyer personas, buying process maps, and strategic segmentations for content marketing
• Coordinated with the data science team to develop Tableau reports on current trends and areas of improvements for content during optimization phases
• Developed and managed content models and frameworks with clients to produce new articles, webinars, videos, and white papers
• Created documentation and led training for new personalized testing content delivery logic with clients
• Led project management efforts for implementation phase by leading meetings, tracking timelines, and ensuring workstream dependencies between Technology, Web, and Content were met

Atlanta, GA, US

• Program: Residential & Cox Business Devices
• Program Managed 15+ Cox Communication devices related projects spanning from data to security for both Residential & Cox Business
• Ensured cross functional alignment among all device related projects to drive successful and timely launches
• Created best practices documentation to spotlight topics to certify efficient interoperability among project teams

Atlanta, GA, US

• Project: NT2.0 Conference Room Pilot
• Managed the customer facing network transformation (~$15 billion of capital investment) process flows by capturing status quos and working with teams to improve and streamline customer impacts during cutover activities
• Collaborated with boundary partners to identify 50+ process gaps during network cutover for both Residential and Cox Business Customers & work with team to create solutions
• Led a two day meeting with 75+ attendee, including EVPs to review outcomes and drive go-to-market teams to implement all identified solutions
• Took ownership of creating the playbook to capture scenario process flows (iGrafx), cutover timelines, Care scripts, and overall impacts of N+0

Atlanta, GA, US

• Project: New Network Tiger Team
• Facilitated bi-weekly meetings and daily standup calls that addressed the uptick in call in rate (~$4M savings in additional associated costs) due to the launch of Cox Communication’s new DOCSIS 3.1 network and.
• Collaborated with various teams to ensure delivery of consistent and accurate daily, weekly and monthly metric views for tracking trends
• Performed analytics and led the development of the customer trouble call listening project in order to determine the top 5 key drivers and corresponding remediation for mitigating the elevated call in from 150.1% of.

Atlanta, GA, US

• Project: Syndicated Devices
• Led the Go-To-Market launches of multiple Comcast syndicated devices for Cox High Speed Internet
• Synthesized inputs from boundary partners to develop plans and timelines that effectively highlighted key dependencies, milestones, and work activities between both Comcast and Cox Communications for device launches.
• Owned project documentation (e.g. Project Plan, Action Log, Status Deck), SharePoint, Collision Calendar, and financials to ensure alignment
• Managed various employee trials by creating surveys, communicating with testers, and performing quantitative feedback analysis
• Collaborated with key team members to strategize for inventory management and marketing for Xi6 launches and trials

Atlanta, GA, US

• Project: Cox High Speed Internet 2018 Migration Plan
• Spearheaded the acceleration of the national subscriber migration schedule of speed increases for over ~2.84M customers in order to combat market share losses of ~$80K per month (~$960K per year) due to high volumes of.
• Aligned with the Product Insights team to ensure proper business rules/queries (SQL) were in place to deliver migration lists for various tiers and markets
• Coordinated with the technology teams to secure and schedule proper time windows to perform each market tier migration and ensure that all eligible customers in each market received the appropriate working speed.

Toronto, Ontario, CA

• Took ownership of creating a knowledge management database for the innovation process that ultimately increased internal knowledge storage from 55% to 98%, saving approximately $38,000 in wasted human capital
• Conducted a competitive menu pricing analysis of QSR competitors in all food categories to determine areas of additional value-adding opportunities for Burger King stores in the greater Miami region
• Assisted in a croissant quality streams project by gaining consumer insight on various options of improvement
• Performed a deep-dive analysis by identifying ongoing QSR flavor trends to utilize for future chicken menu items

Bachelor Of Business Administration (Bba), Management Consulting And Marketing

Education record