• Resolve up to 1,000 inquires per month • Build & maintain LiveChat agent schedule for chat coverage• Monitor agent responses and implement quality control• Generate monthly reports of chat statistics• Create ticket handling procedures & reduce response time• Construct canned responses for quick & efficient chat operationCommittee Involvement • Diversity, Equity, & Inclusion • Middle States Commission on Higher Education (Standard 7) • RACCy Olympics Fundraising

Serve in multiple areas of the college providing clerical and organizational support including:• Monitor & calculate client attendance for KEYS program & submit to CAO through CWDS system.• Design & pilot Canvas LMS course for KEYS clients to submit documents• Complete new hire, student worker, & VWE paperwork for payroll & HR• Perform as a receptionist for advising center including scheduling, helping students self-register, & maintaining intake survey data• Serve the President’s office by typing & proofreading documents, maintaining room scheduling, & greeting guests• Review job postings & employer accounts in Symplicity for the Career Service Center• Schedule & promote employer on-campus recruitment• Organize annual Career Fair with 51 employers & 250 attendees• Assisted with work-study students’ supervision

This position serves the Nursing, Practical Nursing, Respiratory Therapy, and Medical Laboratory Technician programs in a variety of aspects including:• Creating course sections & updating information, ensuring the accuracy of records in ERP software• Providing support for advising, graduation, & other audits• Tracking preparing & submiting part-time payroll and full-time overload pay• Assisting with preparing syllabi & materials in Canvas LMS for 4 courses• Coordinated clinicals & paperwork with 13 facilities for 90 students • Gathering & organizing data & information for reporting to the State Board of Nursing and ACEN

Serve as front-desk attendance, responding to prospective students about the Certified Nurse Aide Program, scheduling and administering PA API testing, and handling mail and email.Monitor class & student data in Ellucian Colleague.

Perform temporary assignments at banquet facilities & officesOrganize & streamline files & provide clerical assistance leading to full-time employment at Reading Area Community College

Manage social media & websites.Correspond with foreign authorities for fund activity and trades.Contact new and prospective clients for seminars; create and distribute marketing material.

Monitor market trades, trial balances and report closing market numbers.Research and develop ways to improve productivity and software understanding.

Seat and serve guests in a variety of settings and atmospheres.Expedite food from the line chefs, present food on plates, deliver to tables. Provide excellent customer service by resolving customer questions and complaints.Sell tickets to live music events. Handle payment transactions.Train new hires on company policies and responsibilities.

Responsible for all shift operations including employee relations, customer service, and scheduling.Inventory stock and deliveries using Microsoft Excel and Radiant Systems.