I am an experienced Physician Practice Manager, Medical Billing, Certified Professional Coder with 20+ years of combined clerical and management experience in the medical field. I am also an energetic, self–starter with great interpersonal skills, who is able to multi-task and work independently or with a team to carry out the organization’s mission statement Over the years, I have been able to build and maintain a close working relationship with not only my employees, but also several hospital CEOs, senior leadership, and physicians, along with representatives from various insurance companies. Most of all, I have the proven ability to promote teamwork, and successfully improve employee engagement and patient satisfaction scores by creating an empathic and trusting work environment.My most proud accomplishment is having participated in the conversion of two medical practices to Rural Health Clinics. Both of the practices, in which I managed, passed the Virginia Department of Health survey with zero deficiencies. My knowledge base and skill is not limited to participating in practice acquisitions and converting medical practices to Rural Health Clinics. I have experience in assisting in the conversion of a corporate owned medical practice to a private owned practice. This conversion gave me the opportunity to oversee the management and daily functions of the practice including Human Resource functions, such as; employee benefit administration, direct deposit, reconciling payroll; health insurance enrollment, retirement, and sick and vacation time. During this time, I was also responsible for monitoring several patient accounts, providing a high quality of customer service to patients in person and over the phone. Additionally, I efficiently filed insurance claims using updated ICD 9 and CPT codes; and I most recently became credentialed in ICD 10 coding.