1. Proactively identify business opportunities and implement solutions to increase service quality and efficiency.2. Act as the primary contact to bridge internal and external parties.

1. Successfully launched the core payment network systems (ECS) upon JRT certification and PBOC approval. The systems cover core switching, clearing & settlement, risk, disputes, merchant management and etc..2. Managed core network system development roadmap and strategy, including defining SoW with Amex and CUP based on cost-effective procedures, optimizing the balance between business needs and efforts. The team successfully saved millions of USD in the past 3 years.3. Successfully enabled various network products and capabilities to enrich the payment network, like MOTO, Recurring Billing, Safekey, Cash Rebate, Installment, MPQR, Account Verification and etc..

1. Led complex cross functional customer service delivery initiatives across clients and internal teams.2. Acted as the primary technical point of contact, focused on technical enablement with various Issuers like ICBC, BOC, CMBC, CGB and etc..

1. Overall managed cross function team resource to implement network solutions, products and capabilities with Acquirers, Issuers and other network partners from Hong Kong, Macau, India, Maldives, Sri Lanka, Nepal and Bangladesh.2. Successfully enabled UnionPay e-Commerce, POS and ATM acceptance in India with NPCI, which was recognized as the breakthrough of UnionPay global acceptance.3. Enabled UnionPay card issuing in Bangladesh with Mutual Trust Bank, which was the1st issuing project successfully launched in Bangladesh.4. Supported members from opertional and technical perspective, including trainings, transaction quality analysis & improvement, risk assessment and etc.. Successfully helped Hatton National Bank from Sri Lanka settle hundreads of thousands USD unpresented transactions to avoid financial lost.

1. Served as 2nd line technical and operational support for Middle East and Russia regions focusing on technical capabilities enablement and trouble shooting.2. Aggregate key business inputs from 1st line support and/or partners to help track business requirements, such as transaction quality improvement.

1. Built a 5 FTE IT development team and trained the teammates to became experts in core banking development and production support.2. Led a 3-members team to successfully implement the Single Database system, which consolidated financial transactions throughout the bank and became the prototype of Data Warehouse of the bank.3. Enabled CNAPS connection with core banking system, which make histroy for the bank to support HVPS and BEPS.4. IT vendor management, including SLA review, contract renewal and etc..

1. Managed business requirement analysis and project lifecycle on credit card systems, focusing on card scheme (VISA & MasterCard) projects.2. In core card system migration project, I successfully conducted migration by defining migration strategy and plans, passing certification tests, cutover trial runs and final cutover.

1. Led system development on Credit Card systems as per business requirements. Successfully launched Reward Cash for Hong Kong market, and shared the capability to Hang Seng Bank.2. Managed card schemes projects (VISA/MasterCard/UnionPay/JCB) as technical lead, successfully launch projects like VBV in Middle East, MasterCard Premium migration for Hong Kong.3. Defined scopes and roadmap with offshore teams (India, Australia, Malaysia, Vietnam, Indonesia) for projects/capabilities deployment, like semiannual card schdeme upgrades, Chip migration.