Deepanshu Soni Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Served as a trusted advisor and customer advocate, directly impacting and guiding their cloud journey for maximum value.
• Collaborated with the sales team on cloud migrations, driving a USD 600K/year increase in business. Led the migration of a leading job portal from a public cloud provider to AWS, including infrastructure migration.
• Enabled customer savings of USD 100K/month by implementing cost optimization practices. Additionally, provided technical guidance on architecture, support strategy, project planning, and operational issues.
• Building trusting relationships by understanding customer needs and technical challenges.
• Assisting customers in pre-planning critical events and scaling resources for increased traffic.
• Working with support teams to address technical issues and ensure successful adoption with world-class support.

Bengaluru, Karnataka, India

• AWS certified engineer assisting enterprise customers with cloud deployment, sharing best practices, cost-centric infrastructure and seemless cloud migration.
• Troubleshooting complex issues related to a range of AWS services. Core areas: Containers, End-user computing, Cloud migrations, Operating Systems, Deployment.

Bengaluru Area, India

• 3X certified engineer responsible for responding to and resolving complex customer problems via phone, email, chat and remote access.
• Educating admins and assisting with the design and deployment of Citrix Infra and creating internal and external KB articles.
• Participating in some phases of the software development and maintenance cycle. These phases include troubleshooting, documentation, building lab environments, testing, and software maintenance.
• Delivering technical and process training, coaching engineers, hiring and mentoring engineers.
• Pilot for Citrix Chat Support and revolutionised the KCS.