Karan Soni Email & Phone Number

Sydney, NSW, AU

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

• As a Senior Operations Analyst on the global Business Technology team, my role is to ensure continuous improvement and excellence in service delivery while maintaining the optimal user experience.
• Positioned in a regional and functional Center of Excellence model to allow for sustainability and standardization across global offices.
• Working directly with Business Enterprise leaders to understand challenges and creating innovative solutions to increase productivity.
• Creating and maintaining Standard Operating Procedures to operationalise plans, procedures and policies so they satisfy the compliance requirements.
• Managing stakeholder relationships across the APAC region on behalf of the global Business Technology team and coordinating with other departments to deliver custom-made IT solutions (Marketing, Sales, Design, R&D).
• Ensuring business continuity across various regions with follow-the-sun operational model and providing round the clock coverage while maintaining a high service level agreement.

Sydney, Australia

Vision Critical® provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight.The information age is empowering the customers like never before and Vision Critical's technology and solutions help.

Sydney, Australia

• As part of a university subject, Enterprise Software Testing, I got the opportunity to work in a team at Suncorp on a soon-to-be launched application, Direct Life. Direct life was a web-based application, which offered.
• Responsible for reviewing functional specifications and business requirements.
• Created appropriate test documents, test plans, test matrix, test cases and test data.
• Liaised with internal developers and business analysts to test the system from front-end to back-end, based on various test cases for quick and optimal defect resolution.
• Performed automation testing using QTP scripts and test datasheets.
• Ensured defects were tracked, reviewed, analysed and compared.

Sydney, Australia

U.lab is an interdisciplinary framework for innovation projects at UTS – it creates opportunities for design-led innovation where learning, research and industry engagement come together. U.lab seeks to expand the capacity of design thinking into a truly interdisciplinary collaboration between entrepreneurial activity, corporate R&D and academic thought.

Master'S Degree, Engineering Management

Master'S Degree, Computer Software Engineering

Bachelor'S Degree, Computer Science