Karan Soni Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

As a Senior Operations Analyst on the global Business Technology team, my role is to ensure continuous improvement and excellence in service delivery while maintaining the optimal user experience.• Positioned in a regional and functional Center of Excellence model to allow for sustainability and standardization across global offices.• Working directly with Business Enterprise leaders to understand challenges and creating innovative solutions to increase productivity.• Creating and maintaining Standard Operating Procedures to operationalise plans, procedures and policies so they satisfy the compliance requirements.• Managing stakeholder relationships across the APAC region on behalf of the global Business Technology team and coordinating with other departments to deliver custom-made IT solutions (Marketing, Sales, Design, R&D).• Ensuring business continuity across various regions with follow-the-sun operational model and providing round the clock coverage while maintaining a high service level agreement.• Working alongside the Enterprise Infrastructure team to ensure proper communication for all Enterprise implementations and project roll-outs.• Contributing in deployment, monitoring, maintenance, development, documentation and support of high quality, reliable IT systems, and end-user support services.• Revamped the new hire onboarding process to improve the employee experience, and enhance their speed of integration within the company.

Sydney, Australia

Vision Critical® provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can use continuously, across the enterprise, for ongoing, real-time feedback and insight.The information age is empowering the customers like never before and Vision Critical's technology and solutions help large, customer-centric enterprises discover what their customers want so they can deliver what they need. It helps to turn their customers into trusted advisors and collaborators; like thousands of customers in your boardroom providing you the actionable intelligence to stay competitive.The whole business model is built around the online communities that Vision Critical has developed and cultivated and the Business Technology team helps the business focus on its core mission to deliver a world-class customer intelligence platform.

Sydney, Australia

As part of a university subject, Enterprise Software Testing, I got the opportunity to work in a team at Suncorp on a soon-to-be launched application, Direct Life. Direct life was a web-based application, which offered life insurance products directly to the customers covering them against deaths by accidents, fatal injuries, natural causes and general life protection.Scope:• Responsible for reviewing functional specifications and business requirements.• Created appropriate test documents, test plans, test matrix, test cases and test data.• Liaised with internal developers and business analysts to test the system from front-end to back-end, based on various test cases for quick and optimal defect resolution.• Performed automation testing using QTP scripts and test datasheets.• Ensured defects were tracked, reviewed, analysed and compared.• Monitored and followed up on pending defects until fixed.

Sydney, Australia

U.lab is an interdisciplinary framework for innovation projects at UTS – it creates opportunities for design-led innovation where learning, research and industry engagement come together. U.lab seeks to expand the capacity of design thinking into a truly interdisciplinary collaboration between entrepreneurial activity, corporate R&D and academic thought leadership. Projects tackled at U.lab require radical cross-boundary thinking and embedded cooperation within complex systems of effect. Backgrounds cross business, engineering, architecture, design & IT. Students patter their proposal at the end of the semester at LaunchPad to university staff and external guests with their pitch, film, prototypes, business plan, research and proposal booklets.Project Undertaken - The GPT Group (GPT Space)Our team put forward a proposal to optimise a shared space's potential in Melbourne, by planning, re-designing and staging the property. We plotted our design to cultivate a community and host a workspace where tenants can accelerate their business, love where they work, access a diverse network, create work/life balance, and live something bigger.

Master'S Degree, Engineering Management

Master'S Degree, Computer Software Engineering

Bachelor'S Degree, Computer Science