Soniya S Email & Phone Number

Austin, TX

• Involved in gathering requirements from the business and worked on architecture to design, develop and implement.
• Development of Service CatLog which includes creating new CatLog items, designing workflows and execution plans.
• ITAM asset management modules and how the information flow between ITAM and SAM in the Service Now.
• Implanting customer service applications and linked associated entities to the customer information.
• Worked with reporting in configuring Service Level Agreements (SLA).
• Worked on user interface applications and professional web applications using HTML, CSS, JavaScript, and AngularJS.

Atlanta, GA

• Involved in gathering the Business Requirements and Interacted with the Helpdesk users and CRM users to understand the existing functionality, current state processes, tools to get a better view of the Business.
• Designed and developed roles in the development environment of ServiceNow, enabling precise assignment to users based on their functional responsibilities. This approach restricted users' access to specific areas.
• Develop license compliance reports and dashboards to monitor software usage, license utilization, and potential compliance risks.
• Activated and managed various publisher packs within Software Asset Management (SAM) for Microsoft, Oracle, IBM, VMware, and Citrix, ensuring accurate licensing and compliance across software assets.
• Involved in gathering requirements from the business and worked on architecture to design, develop and implement.
• Involved in creating users, groups, roles and load the data to service now using import sets on daily, weekly or requirement basis.

Atlanta, GA

• Worked on Integration of servicenow with HP Service Management both Incident and Change management modules. Worked on Web Services using SOAP Messages and called third party. Good understanding of WSDL, XML.
• Involved in gathering requirements from the business and worked on architecture to design, develop and implement.
• Extensive experience in implementation of customer service applications, Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts.
• Involved in creating users, groups, roles and load the data to service now using import sets on daily, weekly or requirement basis.
• Involved in discussion with other technical areas to meet the business and technical requirements for ServiceNow, Web service Owners and DBA to build integration to external and internal systems, currently using SMTP.
• Implanting customer service applications and linked associated entities to the customer information.

Atlanta, GA

• Implemented various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, and Configuration Management, ensuring technical functionality and integration to meet.
• Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, company, site, location and other existing fields, Support Groups, assignment rules, categorizations, CI.
• Involved in implementing Service Catalog and Request Workflow Design and Configuration.
• Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Implemented Email Integration, LDAP integration, and External Web Services Integration (both SOAP based and REST based) in ServiceNow to facilitate seamless communication, user authentication, and data exchange between.
• Implemented Risk Management for the Risk evaluation of the change Request associated with the Configuration Item. Strong understanding of ITIL concepts including process knowledge in all service lifecycles.

Hyderabad, Telangana, India

• Development of Service catalog which includes creating new catalog items, designing.
• Maintained business services and configuration item relationships in ServiceNow tool.
• Implementation, Customization and Maintenance of IT Infrastructure Library modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Developed necessary development documentation as needed (e.g., technical design, developer notes, etc.)
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Configured multiple Catalog Items Front-end web/GUI components using JavaScript SOAP, Webservices, CSS, HTML. Experience in developing Demand manager dashboards.

Master Of Technology - Mtech, Computer Science, A+

Bachelor Of Technology - Btech, Computer Science, A