Called facilities and providers to request medical records sent out initial request for medical records and questionnaire by via mail and vial fax. Made outbound calls as well as receiving inbound calls,and processing payments for the medical records. Reviewed,downloaded,uploaded records,paid invoices and negotiated fees with the facilities and the providers.• Met and exceeded daily quota of 100 calls per day.• Selected to have new caseworkers shadow the job.

Scheduled, confirmed, canceled, and rescheduled appointments in busy in-bound customer service department. Confirmed all patient information was accurate and edited if necessary. Provided background information, including communicating biography of Physicians to patients. Transferred calls to other departments when requested, including nurses.

Provided care and taught children fundamentals, such as personal hygiene skills. Conducted parent meetings and supervised infants. Prepared lesson plans. Processed payments. • Received excellent feedback from parents regarding child care provided.• Selected by parents to provide care outside of daycare setting.