• Managing and improving the operations and projects of ASQ passenger experience programs by organizing and delivering the products and services in time and on budget as well as upselling additional products. • Proactively optimizing existing processes and projects and developing new procedures through critical thinking as well as quick and effective decision-making skills. • Increased number of memberships by 15%, even during current volatile times for the industry, by providing… Show more • Managing and improving the operations and projects of ASQ passenger experience programs by organizing and delivering the products and services in time and on budget as well as upselling additional products. • Proactively optimizing existing processes and projects and developing new procedures through critical thinking as well as quick and effective decision-making skills. • Increased number of memberships by 15%, even during current volatile times for the industry, by providing outstanding guidance and support/assistance to over 300 international clients. • Establishing and maintaining a successful partnership with various suppliers to ensure the fulfillment of our contracts and consistently reaching company goals.• Outstanding problem-solving and analytical competencies through excellent verbal and written communication skills, resulting in increased customer satisfaction by 6%. Show less

• Coordinating and successfully fulfilling the export documentation process for various customers through excellent knowledge of export specific regulations. • Optimizing operations through high attention to detail and an attitude for a fast-pace, multi-tasking and customer service minded environment which leads to an increase in order fulfillment by 10%. • Maximizing relationships with customers by independently providing a quick, accurate as well as suitable solution to arising… Show more • Coordinating and successfully fulfilling the export documentation process for various customers through excellent knowledge of export specific regulations. • Optimizing operations through high attention to detail and an attitude for a fast-pace, multi-tasking and customer service minded environment which leads to an increase in order fulfillment by 10%. • Maximizing relationships with customers by independently providing a quick, accurate as well as suitable solution to arising export-related inquiries. Show less

• Provide outstanding guidance and assistance to various customer requests from Europe and North America through familiarity with company products, being in the top 15 performers every month. • Outstanding problem-solving and analytical competencies through excellent verbal and written communication skills, resulting in increased customer satisfaction by 20%.• High tolerance for stress and work under pressure, therefore being able to consistently reach company goals.• Taking… Show more • Provide outstanding guidance and assistance to various customer requests from Europe and North America through familiarity with company products, being in the top 15 performers every month. • Outstanding problem-solving and analytical competencies through excellent verbal and written communication skills, resulting in increased customer satisfaction by 20%.• High tolerance for stress and work under pressure, therefore being able to consistently reach company goals.• Taking initiative in leadership by incorporating new hires into the team through one-on-one coaching sessions and by sharing best practices with the team. Show less

Project Manager for the improvement of material availability processes for airplane components within the Lufthansa Maintenance, Repair, and Overhaul network of Hamburg, Frankfurt, Shenzhen, and Tulsa through process analysis as well as optimization that directly impacted pricing, savings, and cost estimates.• Established full transparency for material costs and inventory levels within the network, which predicted cost savings of over 15% by making smart material investments and… Show more Project Manager for the improvement of material availability processes for airplane components within the Lufthansa Maintenance, Repair, and Overhaul network of Hamburg, Frankfurt, Shenzhen, and Tulsa through process analysis as well as optimization that directly impacted pricing, savings, and cost estimates.• Established full transparency for material costs and inventory levels within the network, which predicted cost savings of over 15% by making smart material investments and lowering safety stock requirements.• Established efficient material exchange guidelines which improved co-operation and best practice sharing among the worldwide network by 80% by recommending improvements in policies and procedures through negotiating skills and effective communication.• Overlooked material logistics and distribution to obtain a deep understanding of the process and identify bottlenecks and propose solutions to increase the supply chain profitability by 5%. Show less

Developed and improved project management tasks of Lufthansa Technik processes by implementing Wi-Fi satellites for various European airlines.• Implemented new processes through independent performance and effective teamwork, leading to a 30% increase in process efficiency.• Analyzed components product design that resulted in an increased product life-cycle and created cost savings of 8%.• Collaboration and coordination of various business sectors through effective communication… Show more Developed and improved project management tasks of Lufthansa Technik processes by implementing Wi-Fi satellites for various European airlines.• Implemented new processes through independent performance and effective teamwork, leading to a 30% increase in process efficiency.• Analyzed components product design that resulted in an increased product life-cycle and created cost savings of 8%.• Collaboration and coordination of various business sectors through effective communication and intercultural competences. • Increased market footprint by gaining five new major European customers through market expansion analysis and the implementation of an improved business strategy. Show less

• Planning and realization of a food truck festival for the 'Erlanger Sternen Nacht: Straße der Köstlichkeiten' through excellent time management, problem-solving and event management expertise • Significantly contributed to the implementation of a free Wi-Fi zone in downtown Erlangen through effective communication and negotiation skills with over 50 business owners • Supportive and advisory function for the tourists of Erlangen through a service-oriented and ever-friendly appearance… Show more • Planning and realization of a food truck festival for the 'Erlanger Sternen Nacht: Straße der Köstlichkeiten' through excellent time management, problem-solving and event management expertise • Significantly contributed to the implementation of a free Wi-Fi zone in downtown Erlangen through effective communication and negotiation skills with over 50 business owners • Supportive and advisory function for the tourists of Erlangen through a service-oriented and ever-friendly appearance which contributed to an increase of customer satisfaction of over 10% Show less