Sonja Upton Email & Phone Number

Concord, Ca, Us

Remote

• Work closely with Operations to perform data quality control procedures to resolve issues as they arise & assist in upgrading system features as needed• Hotline support for field technician in remote area’s• Issuing all field orders on failing SmartMeter per the weekly SLA• Remediate/Analyze Data from completed FO where MTR are still estimating & determine following action (500+ Endpoints weekly) includes; Escalating any trends found in Remediation financially impacting the company along with trends in unknown MTR anomalies impacting estimated billing • Solely responsible for triaging Remedy WO queue for all SMOC requests, ie, Investigation all estm.SM requests across PG&E issuing ADHOC FO, Escalating down network devices, SM Data request, Legal data requests, Network issues escalation.• Vendor Point of contact for all new Devices I (Relay, AP’s MTR, MTR Connectors) Inventory log, uploading Devices into UIQ & notifying shareholders.• Differentiating Meter Exceptions vs. Billing Exceptions vs. Network Exception & ensuring each issue in the correct bucket for further escalation or included in weekly field FO• Solely responsible for adding all gas installation records that fail to upload per Billing Exception request

San Ramon, California, United States

• Central station operator for a Nationwide Alarm Co. • Dispatched appropriate entities to triggered alarm• Dispatcher to support security (Residential, Commercial, break glass, panic & medical alarms• Proven track record in customer service in a fast paced environment. • Excellent problem solving & communication skills & General working knowledge of security systems.

Benicia, California, United States

• Dispatching pickup and delivery for fleet uptime, track driver status via GPS to report ETA to corresponding work site• Assist in keeping company and drivers compliant with HVL, homeland security, DOT, OSHA FMCSR regulations.• Coordinate and order substitute/rental and field equipment as requested• Track Bin locations as well as tracking mileage, fuel, track toll & fast passes for submission to appropriate taxing agencies

Concord, California, United States

• Analyzing and resolving Smart Meter data• Field order request on Non-communicating Smart Meters• Worked daily read validation reports • Input, track and ensure completion of field orders• Interface exceptions • Validate data to ensure newly installed meters communicate correctly • Data synchronization exceptions & delayed bills • Maintain an absolute commitment to the safety of myself and others• Validate customer electric intervals & anchors • Advance Navigation skills with All Smart Meter Application

Pittsburg, California, United States

• Inputting drivers (18 tractor/trailers & 30 drivers) air product shipments into the oracle database for billing and ensuring the paperwork was up to FDA and DOT standards which included keeping all fuel reports up to date to make sure the correct tax’s would apply per the State the driver entered• clerical support: shipping & receiving, phones, filing, ordering supplies, upkeep of office equipment, scheduling meetings for the Martinez/Pittsburg Depots• Dispatched drivers utilizing Qualcomm Fleet advisor to communicate with drivers & advise them of any schedule changes or route transitions• Prepared invoices/vouchers for approval and process for payment while providing customers with any required delivery information or billing • Ensuring all safety hazard were up to OSHA standards

Richmond, California, United States

• Documentation control for build of a Hydrogen plant that broke ground at the refinery in October 2008• Dealt with all permit coordination with the City of Richmond • Upon the permit approval I would get all plans reproduced & hand deliver them to all pertaining contractors• Support onboarding of new staff to ensure they have what they need: • Ensure Compliance to all OSHA/Fire regulations• Work closely with Director of Operations to support the team and improve function• Documentation control for build of a Hydrogen plant that broke ground at the refinery in October 2008• Dealt with all permit coordination with the City of Richmond • Upon the permit approval I would get all plans reproduced & hand deliver them to all pertaining contractors• Support onboarding of new staff to ensure they have what they need: • Ensure Compliance to all OSHA/Fire regulations• Work closely with Director of Operations to support the team and improve function

Martinez, California, United States

• My position entailed quoting competitive numbers from over 75 Supply manufacturers roofing products to bidding contractors• Oversaw the shipping and receiving of each order to each yard.• Reviewed subcontract proposals and prepare summaries for contracting recommendations.• Price analysis and negotiation skills• Experience with proposal pricing and cost estimating.• Able to respond to stressful situations and customers in a professional, courteous manner

Lafayette, California, United States

• Assistant to Principal Architect (Commercial & High End Residential) including travel arrangements, expense reports & general office support• Help prepare for client meetings, assist in producing presentation materials and maintained scheduling for the bidding process• Application submittal to the County and City, dropping plans off for clients• Handled all file archiving inventory in office and at the offsite storage.• Handled incoming new client inquiries along with utilizing Photoshop to help produce marketing pamphlets for mass mailing.• Basic clerical support; phones, mailings, bookkeeping, Order/maintain office design, kitchen supplies/cleanliness.