•Management of retail departments ranging from $2-$9 million annual sales volume.•Review weekly reports and implement action plans focusing on low performing areas.•Collaborate with District Merchants and Planners to execute floor moves, evaluate merchandise placement and review deficient areas’ performance.•Lead and participate in event execution with Store Management and perform post-event analysis.•Serve as the trainer for the Minneapolis District for all new Jewelry Business Managers and Sales Supervisors. Lead onboarding process to assist team members in understanding merchandise, selling skills, product training and business strategies.•Responsible for hiring staff, performance reviews and disciplinary action.•Manage staffing schedule to ensure sufficient floor coverage during all store hours to maximize business needs.•Utilize associate scorecards to evaluate performance and provide recognition and redirection.•Coach associates on delivering excellent customer service with a focus on improving selling behaviors.•Instructor for Magic Selling and New Associate Orientation classes to assist in skill development for store associates.•Served as a mentor and trainer for Macy’s Intern and Executive Development Programs.

• Management of a portfolio of 35-40 accounts with a focus on strategic growth.• Responsible for building and cultivating strong relationships with key account contacts.• Partnership with Account Directors regarding implementation of new business accounts.• Coordination with creative, print and warehouse teams regarding account updates and distribution of materials on a monthly/quarterly/annual basis.• Daily maintenance of account data files.• Lead online trainings for account employees regarding use of programs and websites.• Presentation of annual and quarterly program reviews to key account partners.

Manager of a retail business in Minneapolis supervising all day-to-day operations, including: customer sales, merchandising, bookkeeping, hiring and training staff. Other operational duties included importing functions and coordinating product installations. •Handled all interactions between local dealer and corporate headquarters. Communications include: confirming and verifying merchandise orders, tracking and verifying shipments, participating in corporate training efforts with other dealers to maintain product knowledge and understanding new industry trends.•Supervised and trained staff of 7-9, including designers, installation crew and warehouse personnel. Additional supervision for indirect subordinates, including corporate logistics employees. Conducted coaching, training and bi-annual reviews for employees.•Responsible for handling client requests and providing excellent customer service.•Led quality control efforts by ensuring quality and consistency of finished product.•Coordinated all social and promotional events related to Poliform Minneapolis’ marketing efforts.•Collaborated with partners on initial start-up operations, including market research, vendor negotiations, merchandising, and staff hiring.•Led sales efforts after meeting and setting goals that were established on a consistent basis.

Collaborated with upper management on operations for large museum development office and sponsorship program.•Acted as a primary servicing contact with corporate sponsors to ensure that all benefits were delivered and sponsor goals were fulfilled.•Led sponsor events and promotions and collaborated with operations team, technicians, gallery staff, box office and caterers.•Conducted tracking analysis of sponsor benefit execution. Additionally, researched and created sponsorship service reports.•Managed master donor schedule for all corporate donors over $500.