Sonja Wilson Email & Phone Number

Gatineau, Qc

• Conducted research on key concepts, assessed feasibility of application to Initiative activities and alignment with objectives, and delivered findings to management through presentations and written reports. • Developed draft funding formula, eligibility criteria, and guidelines to support the negotiation of economical Municipal Type Service Agreements (MTSA) for solid waste management services between First Nations communities and neighbouring municipalities. • Supported the establishment of an External Advisory Committee by researching stakeholders, developing a participants list, and drafting Committee Terms of Reference and introductory communications materials. • Wrote portions of a draft Treasury Board Submission by collecting up-to-date program financial and progress statistics from databases and core documents, and through consultation with management. • Supported the finalization of a contribution agreement by reviewing proposals, disseminating proposed activity plans and forms, liaising with regional and Aboriginal group contacts, and briefing management. • Provided administrative and logistical support for the booking of directorate conferences by completing departmental approval templates, researching and coordinating with vendors, preparing draft meeting materials, and liaising with the finance department.

Pembroke, Ontario

• Collected, documented and evaluated information to determine client eligibility for ODSP Income Support benefits in accordance with legislation and established guidelines.• Conducted in-depth interviews with clients to determine needs and compile, research and verify income and asset levels for program eligibility.• Completed periodic reviews and investigations of benefits being issued to clients on an ongoing basis to ensure continued eligibility. • Drafted client communication letters to request information or provide written notice of the approval or denial of benefit requests. • Referred clients to trained service providers within the community to receive assistance with gaining competitive employment.• Completed internal review and dispute resolution processes as required.• Reviewed and authorized cheque and direct banking deposit payments to clients and vendors.• Kept abreast of social and legislative change and maintained knowledge of other relevant programs that impact program delivery• Completed referrals to other community resources and programs to assist clients with meeting individual socioeconomic needs.

Pembroke, Ontario

• Processed Mandatory Special Necessities benefits on behalf of senior caseworkers, including entitlements for medical related travel and coverage for medical supplies.• Received and processed the payment of third party invoices on behalf of clients who have been determined eligible for the applicable benefit.• Evaluated and entered employment earnings in SAMS, liaised with clients to ensure accurate salary data has been collected, verified the adjusted monthly entitlement, and updated monthly income reporting requirements.• Computed arrears and overpayment amounts to ensure the system is calculating correct values, and documented the calculation and reason for the transaction within the client’s electronic case.• Contacted other sources to verify attendance information and invoice data to ensure the accurate processing of mandatory special necessities benefits.• Drafted client letters to provide written notice of the approval or denial of benefit requests.• Completed adjustments to benefits when updated information from recipients is received.• Supported fellow caseworkers with data entry, filing, phone reception and front desk coverage.

Ottawa, Ontario

• Assisted with the development of a sector-wide logic model and performance measurement framework to identify forward-strategies, tools and guidance for results management activities.• Provided technical support through the formatting of program documents including budget spreadsheets, reference manuals, content tables and PowerPoint presentations.• Monitored the status of contribution agreements in the approvals process and provided weekly updates to management on progress, standard processing times and key issues.• Extracted financial data from contribution agreement database to update budget tracking sheets.• Developed financial tools to assist management with the tracking of program operational budgets, and provided training to administrative staff on the effective planning, monitoring and managing of program expenses.• Calculated travel and hospitality estimates for national Aboriginal Program management meetings, and inputted the data into departmental templates for submission to the Deputy Minister.ALSO WORKED THIS POSITION WITH THE SAME DUTIES FROM JUNE TO SEPTEMBER 2013

Pembroke, Ontario

• Answered, screened and forwarded telephone calls to appropriate staff members. • Provided general program information to clients and other members of the public via phone and in-person inquiries at the front desk. • Asked targeted questions to determine the nature of client visits to the office and whether escalation or referral to a caseworker was needed.• Scheduled appointments and interviews with clients as requested by Caseworkers. • Processed incoming and outgoing mail and courier packages by opening, date stamping and distributing received materials to caseworkers. • Updated client filing systems by electronically receiving files from Ontario Works and other ODSP offices, sorting and inserting documents into master files, and maintaining the file room. • Processed and issued drug, dental and vision care benefits forms. • Recorded, assigned and tracked Social Benefits Tribunal appeals and Internal Reviews. • Printed client and third party vendor cheques, and direct bank deposit statements, validated these items against SDMT paylists, tasks, and benefit unit notes, and prepared them for mail-out or in-person pick-up as instructed by caseworkers. • Maintained all necessary logs to accurately track telephone calls, client walk-ins, the distribution of controlled stock cards, and the production of client cheques, third party cheques, and direct bank deposit statements.

Ottawa, On

o Managed staffing and third party service contracts, tracks and processes invoices, prepares budget forecasts, reconciles expenses, and collaborates with management to maintain a healthy financial position. o Monitored and logged project expenses for the Secretariat and other implicated sectors using spreadsheet applications in Microsoft Excel and Word.o Acted as liaison between departments to facilitate the recovery of costs associated with the collection of Cohen Inquiry related documents from other government departments. o Ensured smooth office operations by replenishing office supplies, faxing, scanning and photocopying documents, maintaining paper and electronic filing systems, and managing the project mailbox.o Collaborated with Senior Assistant Deputy Minister’s office to ensure timely and accurate completion of reports on project finances, staffing and interdepartmental correspondence. o Provided support with typing, proofreading and formatting of correspondence to ensure effective communication of current issues to senior management. o Facilitated meetings and training seminars by distributing meeting materials, arranging conference rooms, and coordinating with technical service staff to supply communications equipment. o Planned, evaluated and implemented electronic file plans, business rules, and destruction schedule to facilitate the migration of project documents into the departmental records management system.