Sonja Van Haasteren Email & Phone Number

Den Haag, Zuid-Holland, Nederland

Den Haag, Zuid-Holland, Nederland

Stakeholder management for my portfolio of app 25 customers for IT delivery with contracts ranging from 100k to 5 mln EURO annually, excluding new projects (app 10-15). Managing a pipeline of new assignments and clients within Central Government. Monitoring and taking actions on progress and agreements. Involving and informing management.

Den Haag, Zuid-Holland, Nederland

Responsible for a portfolio of approximately 20-30 projects for 3 strategic customers within the EZK/LNV domain, with around 5-8 Project Leaders. Monitoring closely on budget, timelines, quality and performing stakeholder management. Execution of the projects was both done according Prince2 and Agile principles.

The Hague Area, Netherlands

Setting up the Dutch office regarding: location, financial organization and processes, network, reporting, establishing a pipeline for both customers and potential partners. Supporting the Dutch Caribbean offices with their overseas business regarding restructuring credit lines, operations, credit insurance. Acting as the Dutch Liaison for the Corporate.

Amsterdam

Responsible for:- the global marketing team (direct)- the local marketing colleagues (indirect, 25 countries)- Marketing strategy- eCommerce development- Commercial tools: Oracle Sales Cloud, Oracle Marketing Cloud (usage, KPIs, development, implementation)

Amsterdam Area, Netherlands

- Responsible for the global customer service strategy, ensuring that the level of service is at the required level at all locations. - Implementation of Oracle Sales Cloud in 25 countries for app 100 colleagues- Customer Due Diligence and Compliance and Control for the commercial departments- Target setting and monitoring progress- Sharing knowledge.

Ansterdam

The Continuous Improvement department's main goal was to increase efficiency, effectivenes and customer satisfaction with lean six sigma methodology.Some projects under my lead were:- upgrading the Atradius Collections customer portal: Collect@Net- increasing commercial effectiveness in some of our offices- improvements to the operational system- selection.

Curacao

FactorPlus is the factoring organisation for the Dutch Caribbean, servicing both local companies as well as international companies with business to the Dutch Caribbean region. Because of our service, many of our clients are able to grow their businesses significantly while avoiding lengthy bank credit requests, they are covered of non-payment and did not.

Curacao

Marketing activities: branding, events, advertisements.Sales activities: visits, reports, etc.Sales: product events, updating prospects database, client visits, etc.

Marketing Communications (branding, new media, campagning, events, developing networks, etc) 2-Factor business development (Factors Chain International, International Factors Group).Volunteer at the ING Micro Finance Support Group: writing articles (for newsletter and website), doing interviews, editing, study trips.

Product Improvement, Project Management, Credit Management, Financial Analysis, providing training sessions

Msc, Strategy, Organisation And Communication Studies

Activities and Societies: Faculties Study Council, research for Ministery of Defense, quality management plan for a maternity care.

Master'S Degree