Sonnie Irons Email & Phone Number

Identifying process issues, proposing solutions, then documenting and implementing new processes. Coordinating communications for critical issues across multiple teamsExpanding automatic regression tests, which has reduced number manually found bugs by 35%, and increased automated bugs found by 37%Reduced time spent on manual testing by 5%, saving the company $30,000 a yearPrioritizing issues that threaten software stability and client happinessTriaging and coordinating with Product to prioritize bug fixes and ensure timely resolutionsManaging timelines for testing and upgrading applications across multiple clientsScheduling deployment windows with developers, client services and operationsEnsuring quick deployment of software upgrades to reduce turnaround time on urgent upgrades

Analyzing existing workflows, understanding client and internal needs and pain pointsDesigning, testing, and implementing new workflows

Cincinnati, Ohio, United States

- Analyzed client needs and pain points to create and deliver specific solutions- Collaborated with different teams to ensure high quality product- Adapted quickly to changing needs of the company and clients- Coordinated and managed expectations of both team members and client partners to ensure project deadlines were met- Designed, developed, and tested new features and products for a SaaS platform- Documented and created training programs for new features and workflows- Managed 3 major products, along with smaller products and features

- Onboarded a new client, working closely with multiple teams to ensure smooth transition- Managed a technical team of 3 people, ensured high quality of work from all individuals- Created an entirely new automated process which brought $75,000+ in new revenue a month without adding extra work- Developed, implemented, and troubleshot long-term solutions to ongoing problems

- Supervised communications between the client and the technical team, ensuring accuracy of information- Created training programs and process documentation- Improved team efficiency by reducing redundant processes without sacrificing quality, saving 20+ man hours a week

- Built intricate, detailed data driven logic based on client requests, handling as many as 5 projects a week- Ensured logic met client standards of detail and accuracy

- Responsible for 4+ million pieces of mail a month, mailing error free and on time- Managed client expectations and communicated timelines and status- Coordinated 6 team members to complete work on time and accurately- Adhered to strict quality standard

Bachelor Of Science (Bs), Imaging And Photographic Technology

Activities and Societies: Photo House, Special Interest Housing AssociationImaging Science Minor College of Science American Sign Language.

Certificate, Financial Planning